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Amazon Data Center Operations Technician in Madrid, Spain


AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we’re the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain — and we’re looking for talented people who want to help.

As a Data Center Technician, you will work as part of the Operations team whose primary responsibility is the maintenance and upkeep of the data center infrastructure. You will be the primary point of contact for both internal customers (for example: Network Engineers, Systems Engineers, Software Developers, Database Engineers, Technical Operations) and external customers (Hardware Vendors, Contractors, Service Providers among others).

Key job responsibilities

  • Working to meet SLA’s against assigned trouble tickets via a directed workflow

  • Being first line touch point for hardware troubleshooting and technical issues

  • Performing regular server hardware repairs(drives, motherboards etc)

  • Carrying out routine network, server hardware and OS related repairs

  • Working with cross-functional teams on a regular basis to complete routine work

  • Engaging with Smart Hands in EU Regional POPs

  • Adhering to security and safety best practices in the data center

  • Participating in Data Center power & cooling events

  • Participating in team meetings for metric analysis and daily/weekly goals achievement

  • Identifying and help create documentation for use globally

  • Identifying and help create process improvements relevant to the data center environment

  • Performing server upgrades, rebuilds, scheduled works as required

  • Interacting with third party vendors & contractors

  • Contributing to the development of other team members

About the team

Diverse Experiences

AWS values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.

Why AWS?

Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

Inclusive Team Culture

Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.

Mentorship & Career Growth

We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.

We are open to hiring candidates to work out of one of the following locations:

Madrid, M, ESP

Basic Qualifications

  • High school or equivalent diploma

  • Experience with computer hardware troubleshooting and repair

  • Experience in networking

Preferred Qualifications

  • Experience dealing effectively with customers during problem resolution and operating efficiently under pressure

Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice (https://www.amazon.jobs/en/privacy_page) to know more about how we collect, use and transfer the personal data of our candidates.