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Job Description

This posting is to cover a position in operations, as technical analyst – support at Oracle Customer Connected Service Delivery (CCSD):

• Requirement: The position to cover require working on shifts 365x7x24 and be physically located in Madrid (Spain). This is a must.

• The labor framework includes both working following a hybrid remote way (some days at the office) or full dedicated at the office (according changing business needs) to cover those shifts.

• It's mandatory to speak both a fluent Spanish and English, but other languages will be assessed as well, due to potential business needs can arise.

• It will be necessary to have a knowledge enough (the most the better) about the following aspects:- ITIL concepts in terms of incident management and change management processes. Knowledge of concepts around events and incidents handling and have agility enough at operational level, to work with several technologies:

• OS (Unix/Linux): Check status (processes, memory, cpu…), OS health-checks, start/stop components among others.

• Oracle DB: Operational knowledge (gather diagnostic data, start/stop, Data Base checks)

• FMW/APPs: Weblogic and Oracle enterprise manager mainly but also knowledge of other Oracle apps would be valuable.

• Finally, to have experience in customer support by phone would be highly valuable.

This position is oriented for people who want to develop his/her professional career at Oracle.

Career Level - IC2

Responsibilities

This posting is to cover a position in operations, as technical analyst – support at Oracle Customer Connected Service Delivery (CCSD):

• Requirement: The position to cover require working on shifts 365x7x24 and be physically located in Madrid (Spain). This is a must.

• The labor framework includes both working following a hybrid remote way (some days at the office) or full dedicated at the office (according changing business needs) to cover those shifts.

• It's mandatory to speak both a fluent Spanish and English, but other languages will be assessed as well, due to potential business needs can arise.

• It will be necessary to have a knowledge enough (the most the better) about the following aspects:- ITIL concepts in terms of incident management and change management processes. Knowledge of concepts around events and incidents handling and have agility enough at operational level, to work with several technologies:

• OS (Unix/Linux): Check status (processes, memory, cpu…), OS health-checks, start/stop components among others.

• Oracle DB: Operational knowledge (gather diagnostic data, start/stop, Data Base checks)

• FMW/APPs: Weblogic and Oracle enterprise manager mainly but also knowledge of other Oracle apps would be valuable.

• Finally, to have experience in customer support by phone would be highly valuable.

This position is oriented for people who want to develop his/her professional career at Oracle.

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Disclaimer:

Oracle is an Equal Employment Opportunity Employer*. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans’ status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.

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