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Can you ensure the end-to-end processes are executed on in an efficient and effective way?

Do you have excellent organizational, analytical and contract drafting abilities?

About our Team

Our Academic & Government team helps our communities accelerate knowledge for a better world by helping to establish, discover and advance knowledge. We do this by turning scientific discoveries into peer reviewed knowledge, hosting the world’s richest corpus of knowledge, allowing users to unlock insights from content and by measuring the quality and impact of research - turning insights into outcomes.

We are a multicultural team working across Elsevier products and geographies. We are preparing and archiving the administrative workflow of the Sales Process for customers in Europe, Middle East and Africa. We work in very close cooperation with the sales teams and support them in organizing the sales process in the most efficient and effective way.

About the Role

You will be responsible for executing on contracting and sales support processes for both new, transactional and renewal sales. In addition to responding to customer queries regarding all processes.

Responsibilities

• Working collaboratively across a global team. With cross-functional stakeholders, such as Contracts Managers, Legal Counsels, Business Controllers and Collections, Product Development and other stakeholders. Ensuring the end-to-end processes are executed on the most efficient and effective way for both Elsevier and the customer;

• Participating in the development and fulfilment of contract requirements in the purchase or sale/delivery of Elsevier products;

• Evaluating contract compliance and advising others on contractual rights and obligations. Including facilitating amendments to contract terms or contract extensions;

• Assisting in preparation of bids or requests for proposals (RFPs). Including specifications and requirements Negotiates contract terms and participates in the determination of acceptable bids;

• Serving as the main contact for the customer. This includes queries related to agreement status, invoicing, title reconciliation, and clarification of subscription terms. Providing information to customers regarding validation of purchase history, solution access de-activation, usage statistics, and Elsevier pricing models, etc.;

• Coordinating large complex deal alignment and efforts to facilitate discussions across various internal stakeholders. Delivering proposals and agreements that both are compliant with our policies and capture the customers’ requirements;

• Processing and invoicing on time according to the defined targets of your team’s assigned territories;

• Engaging stakeholders, leadership, and cross-functional support in order to progress business in as meaningful and efficient manner as possible. This includes participating in Projects and Continuous Improvement efforts.

Requirements

• Have a secondary education from an accredited college or equivalent. Coupled with a depth of experience in Contract Administration, Sales Operations, Renewals Sales or Order Management;

• Be fluent in English – other languages such as French, Italian or Portuguese etc., are valued;

• Have exceptional communication and collaboration skills;

• Be a self-starter who can anticipate business needs and fulfill on them in a proactive manner;

• Display excellent organizational, analytical and contract drafting abilities. This includes understanding their structures and negotiation tactics;

• Have prior experience with Microsoft Office products. Including Excel and related reporting functionalities;

• Have prior experience in the use of ERP tools like Salesforce.com or Siebel CRM.

• Able to work independently with minimal need for oversight

Work in a way that works for you

We promote a healthy work/life balance across the organisation. We offer an appealing working prospect for our people. With numerous wellbeing initiatives, shared parental leave, study assistance and sabbaticals, we will help you meet your immediate responsibilities and your long-term goals.

• Working remotely from home and our office in a flexible, hybrid style

• Working flexible hours - flexing the times when you work in the day to help you fit everything in and work when you are the most productive

Working for you

We know that your well-being and happiness are key to a long and successful career. These are some of the benefits we are delighted to offer:

• Flexible compensation program for up to 20% of your annual base salary that includes Private Health Insurance for employees and direct family, Meal vouchers, Transportation card, Kindergarten, Tuition & Reimbursement programs.

• Flexible working/Time Reporting

• Working from Home allowance

• Generous leave types and annual effective working hours

• “Work from Anywhere” days

• Life insurance

• Access to Well Being & Employee Assistance Programs (EAP)

• RECARES days, giving you 2 days per annum to support the charities and causes that matter to you.

• Access to employee resource groups with dedicated time to volunteer.

• Access to extensive learning and development resources including subsidised English language training.

• Access to employee discounts

About the Business

A global leader in information and analytics, we help researchers and healthcare professionals advance science and improve health outcomes for the benefit of society. Building on our publishing heritage, we combine quality information and vast data sets with analytics to support visionary science and research, health education and interactive learning, as well as exceptional healthcare and clinical practice. At Elsevier, your work contributes to the world’s grand challenges and a more sustainable future. We harness innovative technologies to support science and healthcare to partner for a better world.

Elsevier is an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law. We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form: https://forms.office.com/r/eVgFxjLmAK , or please contact 1-855-833-5120.

Please read our Candidate Privacy Policy (https://www.relx.com/careers/join-us/privacy) .

RELX is a global provider of information and analytics for professional and business customers across industries.

We help scientists make new discoveries, lawyers win cases, doctors save lives and insurance companies offer customers lower prices. We save taxpayers and consumers money by preventing fraud and help executives forge commercial relationships with their clients.

In short, we enable our customers to make better decisions, get better results and be more productive.