Job Information
U W-MADISON DIV. CONTINUING STUDIES User Support Specialist III in MADISON, Wisconsin
JOB REQUIREMENTS: Job Summary: The Office of Informatics and Information Technology is searching for a User Support Specialist III position, which involves working with members of the Medical Physics Department to meet the information technology/information systems (IT/IS) needs of various instructional, teaching, and research activities. This position reports to the User Support Supervisor in the User Support Service Line and is primarily located in the Wisconsin Institute for Medical Research. This individual will be the primary person responsible for providing daily complex and specialized desktop and IT support services to end users. The individual will help with all other necessary information technology and computer systems support and management. This position seeks an individual with the ability to take initiative and produce results while working independently in a highly active basic science department. Responsibilities: Delivers strategically significant and highly specialized information technology (IT) support services to end users in support of institutional technology operation. Develops and provides training to end users. 65% Completes procurements, installations, configurations, repairs, automations, and modifications of complex technology hardware, software, and associated components independently 10% Designs, implements, troubleshoots, and resolves complex data, network connectivity, client/server processes, and application issues according to established policies and procedures 5% Leads, schedules logistics, and secures resources for the completion of technology system integrations, compatibility tests, and functionality maintenance according to established user requirements 10% Serves as a main point of contact for individuals and groups providing advanced-level organizational information about technology resources and addressing their needs 5% Develops and facilitates individual and group end user trainings, answers questions, and provides information specific to complex information technology end user products and services 5% Assists with the planning and coordinating of server system and other technology hardware logistics, upgrades, and system... For full info follow application link. The University of Wisconsin-Madison is an Equal Opportunity and Affirmative Action Employer. Qualified applicants will receive consideration for employment without regard to, including but not limited to, race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy, disability, or status as a protected veteran and other bases as defined by federal regulations and UW System policies. We promote excellence through diversity and encourage all qualified individuals to apply. If you need to request an accommodation because of a disability, you can find information about how to make a request at the following website: https://employeedisabilities.wisc.edu/disability-accommodation-information-for-applicants/ ***** APPLICATION INSTRUCTIONS: Apply Online: ipc.us/t/97709C316E924C4A