Job Information
MADISON HUMAN RESOURCES Transit Customer Service Representative in MADISON, Wisconsin
JOB REQUIREMENTS: This recruitment is for a limited-term, full time position answering phone inquiries from Metro\'s fixed-route passengers and paratransit riders. Fixed-route passenger calls include checking on bus arrivals, fare inquiries, and trip planning. Paratransit calls include booking rides, making changes to scheduled rides, verifying pickup-or drop-off times, and providing general service information. As a Metro Customer Service Representative, day-to-day responsibilities will include establishing a friendly rapport with each customer and assisting them as they move throughout the community. You will interact with customers both over the phone in the call center and in-person at Metro\'s Administrative Office. ***** OTHER EXPERIENCE AND QUALIFICATIONS: One (1) year of direct public contact customer service experience such as that gained in the retail or service industry, including experience using computer software ***** APPLICATION INSTRUCTIONS: Apply Online: www.cityofmadison.com/jobs