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JOB REQUIREMENTS: Job Description: Perkins Coie is looking for a dynamic, qualified individual to work as a system administrator and business analyst for the firm-wide service management solution. The position of ServiceNow Platform Architect will work closely with several operational departments and technology owners to ensure the service management solution is configured to meet operational workflows and reporting needs. While administration of the toolset is important, understanding the operational needs of our users is critical to the success of the service program. ESSENTIAL FUNCTIONS These essential functions are primary job duties that incumbents must be able to perform unassisted or with some reasonable accommodation. Administration: Create appropriate workflow, reporting, and configurations in the service management toolset that will meet the needs of business operations. Create, maintain, and follow documented procedures to complete application or system-level changes and upgrades. Administer the environment through user account management, file/directory management, and scheduled job management. Maintenance: Act as a third-tier engineer to monitor, upgrade, and maintain the service management toolset to ensure the latest functionality and maintain stability in the environment. Actively own, and troubleshoot issues related to functionality of the service management toolset. Verify that appropriate, documented backup and disaster recovery procedures are followed. Test & Deployment: Follow and perform tests to ensure appropriate implementation of new changes and upgrades. Create and review test plans to ensure business workflow and reporting meet requirements when implemented. Application Analysis: Assume a liaison role between vendors and end users, translating technical specifications for end users and business requirements for vendors. Work directly with business workflow owners to understand, document, and implement their needs into the service management toolset. Work with the service management vendor to understand the roadmap of improvements, and how the firm\'s operations can leverage those changes to improve and enhance workflow. End User Support: Provide cross-training for other analysts, business owners, and those who need to utilize the service management toolset. Provide general support to the users of the system, while managing and escalating issues to the service management... For full info follow application link. Perkins Coie LLP is an Equal Opportunity Employer and does not discriminate on the basis of race, color, religion, sex, age, national origin, genetic information, protected veterans, marital status, sexual orientation, gender identity, disability status or any other category prohibited by local, state or federal law. This policy applies to all aspects of employment, including recruitment, placement, promotion, transfer, demotion, compensation, benefits, social and recreational activities and termination. ***** APPLICATION INSTRUCTIONS: Apply Online: ipc.us/t/F6352CBD53CC4CF9