Job Information
GROUP HEALTH COOP- SOUTH CENTRAL WI Service Desk Technician in MADISON, Wisconsin
JOB REQUIREMENTS: Service Desk Technician Administration - 1265 John Q. Hammons Drive, 1265 John Q. Hammons Dr. , Madison, Wisconsin, United States of America Req #1822 Wednesday, April 17, 2024 Group Health Cooperative of South Central Wisconsin. BETTER TOGETHER We are looking for a motivated, passionate,and engaged Service Desk technician to join our diverse IT team. The IT Service Desk team at GHCis responsible forproviding excellent service to the end users of the GHC organization. Responsibilities include providing 1st tierIT support, managing software and hardware deployment, troubleshooting incidents with Microsoft Windows and Office 365, as well as printers and other peripherals. The IT Service Desk is also responsible for assisting a variety of user needs related to onboarding and day to day operations through utilization of Active Directory, ServiceNow, and Cisco phone systems. The Ideal candidate hasexcellent customer service skills, a keen eye for detail and strong instincts for problem-solving, as well as the ability to manage multipletasks. This role requires someone who is willing to collaborate with the End User team by developing and maintaining our Knowledge Base and promote consistent note taking with a mindset for continuous improvement. Responsibilities Install hardware and software Collaborate with other members of the IT department on projects and system improvements, procedures, and standards Emphasize discipline and professionalism in terms of uptime, service, security and cost Provide 1st tier support for End User computing incidents, fulfill requests and follow change management guidelines, through utilization of the ServiceNow ticketing system Continuous inbound call support in coordination with other Service Desk technicians Requirements Strong problem-solving skills Ability to learn and interest in learning new technologies Strong communicationand problem solvingskills Passionate about technology, proficient computer skills Desired Sense of humor and approachable personality Experience in the Health Care or Health Insurance industry Ability to think creatively about problems Enduring commitment to team accountability and success Understanding of the challenging cybersecurity environment in healthcare Benefits Healthy work-life balance Non-Profit, member and community focused organization Agile leadership supportive of innovation Training and technical skill development Pathway to internal promotion and growth Group Health Cooperative of South Central Wisconsin is proud to be an equal opportunity employer. GHC-SCW considers... For full info follow application link. Group Health Cooperative is an Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status or disability. ***** APPLICATION INSTRUCTIONS: Apply Online: ipc.us/t/F788E343335546E1