Job Information
FOREMOST FARMS Service Desk Analyst in MADISON, Wisconsin
JOB REQUIREMENTS: About Us Foremost Farms USA, headquartered in Madison, Wisconsin, is a world-class supplier of cheese, dairy products, and ingredients to national and international markets. As a dairy cooperative, we are owned by the 1,100 dairy farmers who supply our high-quality milk. Our flexible, diverse plant network allows us to manufacture products and ingredients that are most in-demand - and provide a strong, secure market for our member-owners\' milk. We\'re looking for employees who challenge the status quo, innovate and aim for excellence. Because we\'re working to be the world\'s best - to Be Foremost - we\'ll bring out the best in you. About This Opportunity JOB TITLE: Service Desk Analyst POSITION TYPE: Full time CLASSIFICATION: Exempt Position Overview This position delivers professional customer support of technology services to Foremost Farms employees and stakeholders. As a member of the Service Desk team, delivers onsite and remote support and provides high quality technology experiences to the people they support. The position fulfills requests and resolves incidents ensuring that consistency and quality is maintained and that service targets are met in accordance with all company policies and procedures. The position is expected to work effectively as a member of the Service Desk team and its on-call rotation to provide service and support and proactively drive service improvements. Key Accountabilities IT Customer Support * Provide prompt, professional IT customer support via all support channels including walkup, email, phone, and chat * Promotes a professional Service Desk image IT Incident and Request Management: * Resolves incidents and fulfills requests according to SLAs * Performs troubleshooting with customers * Records and tracks incidents from onset to conclusion * Identifies and classifies incident types and service interruptions * Documents symptoms and resolutions * Engages with other teams to resolve complex or unresolved incidents * Uses experience to address customer issues * Interrogates knowledgebases for potential solutions. IT Service Delivery and Continuous Improvement * Apply, monitor and understand service standards * Monitors service delivery channels and collects performance data. * Assists with the specification, development, research and evaluation of services standards. * Applies these standards to resolve or escalate issues and gives technical briefings to staff members Perform on-call responsibilities * Follow schedule with other team members to be on-call 24/7 * Acts systematically to respond to day-to-day operational needs and react to them, avoiding service disruptions and maintaining coherence to (SLA) and information security requirements User Provisioning * Creates new user accounts * Assists with new user IT training * Provisions access... For full info follow application link. Equal Opportuity Employer Minorities/Females/ Veterans/Disabled are encouraged to apply. ***** APPLICATION INSTRUCTIONS: Apply Online: ipc.us/t/DEC06AD5A43548B9