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Oracle OCI Cloud Support Engineer -Identity in Madison, Wisconsin

Job Description

NOTE: Locations for this position are Austin, TX; Broomfield, CO or Nashua, NH

As a member of the Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs. This entails addressing post-sales non-technical inquiries via phone, tickets, and electronic channels, as well as tackling technical questions related to the utilization and solving of our Electronic Support Services. Serving as a key point of contact for our customers, you will play a pivotal role in nurturing customer relationships with Support and offering guidance to internal Oracle personnel on a wide array of customer situations and raised issues. In addition to resolving specific customer issues, our team also works closely with service owners to identify and drive resolution to any large-scale issue that may have a broader impact within Oracle.

The ideal candidate will exhibit a customer-centric attitude and actively pursue technical challenges daily. Our Technical Support Engineer team is available round-the-clock, 365 days a year, to provide technical assistance. This position presents an exhilarating chance to create a significant difference by connecting public and private sectors, instigating positive transformation, and playing a role in advancing our mission.

You will be the technical interface to customers, Original Equipment Manufacturers (OEMs) and Value-Added Resellers (VARs) for resolution of problems related to the installation, recommended maintenance, and use of Oracle products. Understand all Oracle products in their competencies and in-depth knowledge of several products and/or platforms. Also, you should be highly qualified in multiple platforms and be able to complete assigned duties with minimal direction from management. In this position, you will routinely act independently while researching and developing solutions to customer issues. This job may require working on projects and while continuously staying up to date with industry trends.

Required Skills:

  • Experience in Cloud or mobile security including OAuth, OpenID Connect, SCIM, SAML federation, Single Sign-On, and Multi-Factor Authentication.

  • Experience integrating identity, policy management, and access management software into cloud infrastructure and applications.

  • Familiarity with IAM system architecture and other IDM systems such as Azure, Okta, OCI, and IDCS would be highly desirable.

  • Application security product experience (Development, Operations and/or Product Support).

  • Capable to work both independently and within a team environment.

  • Documentation: Ability to document Identity configurations, procedures, and solving steps accurately.

  • Collaboration and Communication: Excellent communication skills to interact with multi-functional teams, articulate technical concepts to non-technical collaborators, and collaborate effectively in a fast-paced environment.

  • Customer Service Orientation: Ability to provide timely and effective support to customers, understand their requirements, and deliver solutions that meet their needs while adhering to service level agreements (SLAs).

  • Great Teammate: Capability to work collaboratively within a team environment, share knowledge, mentor junior team members, and contribute to the overall success of the Identity support team.

Preferred Skills

  • Experience in using Middleware Technologies, such as Oracle WebLogic.

  • Reading logs such as HAR file and debugging.

  • Has basic scripting knowledge such as Python, API, and CLI.

  • Experience deploying Oracle PaaS and SaaS Technologies

  • Experience in operating systems (UNIX - Linux) and Windows Server

  • Project Management Skills

Experience

General

  • Good written and verbal English communication skills

  • Effectively communicate with people on both a technical and non-technical level

  • Ability to work with a global, remote workforce.

  • Self-motivated professional with the ability to work in a pressured production environment while not compromising on the quality of the service provided.

  • A focus on customer service / satisfaction.

Specific

  • Bachelor’s degree, in Computer Science, MIS or related field

  • 4+ years’ experience in Infrastructure or related field

  • Substantial experience in application security products, covering roles in development, operations, and/or product support, demonstrating a comprehensive understanding of security protocols and methodologies.

  • Proven track record of integrating identity, policy management, and access management software into cloud infrastructure and applications, showcasing a deep understanding of integration processes and standard methodologies.

  • Demonstrated experience in cloud or mobile security, encompassing expertise in OAuth, OpenID Connect, SCIM, SAML federation, Single Sign-On (SSO), and Multi-Factor Authentication (MFA).

Responsibilities

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Disclaimer:

Certain US customer or client-facing roles may be required to comply with applicable requirements, such as immunization and occupational health mandates.

Range and benefit information provided in this posting are specific to the stated locations only

US: Hiring Range: from $21.59 to $60.63 per hour; from $44,900 to $126,100 per annum. May be eligible for equity.

Oracle maintains broad salary ranges for its roles in order to account for variations in knowledge, skills, experience, market conditions and locations, as well as reflect Oracle’s differing products, industries and lines of business.

Candidates are typically placed into the range based on the preceding factors as well as internal peer equity.

Oracle US offers a comprehensive benefits package which includes the following:

  1. Medical, dental, and vision insurance, including expert medical opinion

  2. Short term disability and long term disability

  3. Life insurance and AD&D

  4. Supplemental life insurance (Employee/Spouse/Child)

  5. Health care and dependent care Flexible Spending Accounts

  6. Pre-tax commuter and parking benefits

  7. 401(k) Savings and Investment Plan with company match

  8. Paid time off: Flexible Vacation is provided to all eligible employees assigned to a salaried (non-overtime eligible) position. Accrued Vacation is provided to all other employees eligible for vacation benefits. For employees working at least 35 hours per week, the vacation accrual rate is 13 days annually for the first three years of employment and 18 days annually for subsequent years of employment. Vacation accrual is prorated for employees working between 20 and 34 hours per week. Employees working fewer than 20 hours per week are not eligible for vacation.

  9. 11 paid holidays

  10. Paid sick leave: 72 hours of paid sick leave upon date of hire. Refreshes each calendar year. Unused balance will carry over each year up to a maximum cap of 112 hours.

  11. Paid parental leave

  12. Adoption assistance

  13. Employee Stock Purchase Plan

  14. Financial planning and group legal

  15. Voluntary benefits including auto, homeowner and pet insurance

About Us

As a world leader in cloud solutions, Oracle uses tomorrow’s technology to tackle today’s problems. True innovation starts with diverse perspectives and various abilities and backgrounds.

When everyone’s voice is heard, we’re inspired to go beyond what’s been done before. It’s why we’re committed to expanding our inclusive workforce that promotes diverse insights and perspectives.

We’ve partnered with industry-leaders in almost every sector—and continue to thrive after 40+ years of change by operating with integrity.

Oracle careers open the door to global opportunities where work-life balance flourishes. We offer a highly competitive suite of employee benefits designed on the principles of parity and consistency. We put our people first with flexible medical, life insurance and retirement options. We also encourage employees to give back to their communities through our volunteer programs.

We’re committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by calling +1 888 404 2494, option one.

Disclaimer:

Oracle is an Equal Employment Opportunity Employer*. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans’ status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.

* Which includes being a United States Affirmative Action Employer

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