Experience Inc. Jobs

JOB REQUIREMENTS: Help us change lives At Exact Sciences, we\'re helpingchange how the world prevents, detects and guides treatment for cancer. We give patients and clinicians the clarity needed to make confident decisions when they matter most. Join our team to find a purpose-driven career, an inclusive culture, and robust benefits to support your life while you\'re working to help others. Position Overview The Lead Customer Success Specialist provides a vital link between Exact Sciences customers, the Sales team, and the commercial operations group. The Lead Customer Success Specialist is responsible for maintaining a high standard of service with between the Customer Success Specialists and the Field Sales personnel. This role oversees the daily activities of the Customer Success Team as well as project-based assignments which enhance the customer experience. This role is also responsible for supporting and resolving elevated situations which cannot be resolved by a Customer Success Specialist or Senior Customer Success Specialist. This is a remote position, but requires the person to be within 60 miles of the following locations: Redwood City, CA Madison, WI Phoenix, AZ Essential Duties Include but are not limited to the following: Assist the Supervisor/Manager with leading the daily activities of the Customer Success team. Participate and contribute as an active member of the Customer Success Leadership team. Continuous improvement of the Sales Training Program for new sales representatives. Establish and maintain the Customer Success Specialist Training program. Mentor and train Customer Success team members. Provide leading support on all aspects of product knowledge, sample accessioning processes, billing, and clinical information in accordance with official Standard Operating Procedures for Customer Service. Lead collaborative work groups within the Customer Service department to develop/improve department SOPs and process related work standards. Effectively resolve advanced and elevated order related issues by utilizing a holistic diagnostic approach to develop a proper course of action. Assist with effective communications across intra-department teams, with a primary focus in the daily activities and needs of the Customer Success Team. Review reports and/or dashboards on a regular basis to provide case resolution for assigned accounts. Superb follow-through skills and relationship management. Conflict resolution... For full info follow application link. We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to age, color, creed, disability, gender identity, national origin, protected veteran status, race, religion, sex, sexual orientation, and any other status protected by applicable local, state or federal law. Applicable portions of the Company\'s affirmative action program are available to any applicant or employee for inspection upon request. ***** APPLICATION INSTRUCTIONS: Apply Online: ipc.us/t/16C573E020534D99