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Kforce IT Operations Manager - Change Configuration in Madison, Wisconsin

Kforce has a client in Madison, WI that is seeking an IT Operations Manager - Change Configuration. In this role, the IT Operations Manager - Change Configuration provides subject matter expertise and governance for multiple IT service management functions including: change management, configuration management, and release management. In addition to service management governance, the IT Operations Manager is also responsible for participating in ongoing process improvement with the goal of improving the organization's IT Service Management methodology, practices, and processes.Duties: * Establishes configuration management processes to ensure accurate population of the Change Management Database (CMDB) * Promotes the use of CMDB to ensure all components of systems and environments are tracked and configured * Partners with technical teams to plan and coordinate releases activities; Defines and communicates release procedures * Continually revises and improves service management methods, practices, and processes for change, configuration, and release management * Contributes to the business and technical requirements for systems that manage change, configuration, and release * Provides training, coaching, and development of IT staff; In alignment with company's change, configuration, and release processes * Develops, manages, and maintains effective working relationships with IT and technical teams * Analyzes current process and software toolset used for change, configuration, and release * Provides management recommendations on the future direction of software * Engages with vendor partners to ensure alignment with the organization's change, configuration, and release practices * Represents service management change, configuration and release on corporate initiatives and projects * Engages in technology vendor management and contract negations for service management applications/systems * Five years of progressive, broad based information systems or business experience * IT Operations experience * Change Management experience * Experience working with vendors * Experience working in an Agile/SAFe environment * Experience with IT service management responsibilities * Ability to influence, coach, and educate others on core service management principals and concepts Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.Compensation Type:Years

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