Experience Inc. Jobs

JOB REQUIREMENTS: Greet, register, and assign rooms to guests of hotels or motels. Contact housekeeping or maintenance staff when guests report problems. Make and confirm reservations. Verify customers\' credit, and establish how the customer will pay for the accommodation. Keep records of room availability and guests\' accounts, manually or using computers. Post charges, such as those for rooms, food, liquor, or telephone calls, to ledgers, manually or by using computers. Review accounts and charges with guests during the checkout process. Record guest comments or complaints, referring customers to managers as necessary. Compute bills, collect payments, and make changes for guests. Transmit and receive messages, using telephones or telephone switchboards. Answer inquiries about hotel services, guest registration, and travel directions, or make recommendations regarding shopping, dining, or entertainment. Advise housekeeping staff when rooms have been vacated and are ready for cleaning. Perform bookkeeping activities, such as balancing accounts and conducting nightly audits. Clean and maintain lobby and common areas, such as restocking supplies and watering plants. Arrange tours, taxis, or restaurant reservations for customers. Deposit guests\' valuables in hotel safes or safe deposit boxes. ***** OTHER EXPERIENCE AND QUALIFICATIONS: Ability to work overnight from 11:00 p.m. until 7:00 a.m. Understanding of general accounting practices and ability to compile facts and figures Strong oral and written communication and interpersonal skills Motivated to maintain an excellent customer service reputation Strong attention to detail, organization, and follow-up abilities Reliability and honesty Desire to contribute to a supportive and effective team Ability to be patient and creatively problem-solve ***** APPLICATION INSTRUCTIONS: E-Mail a Rsum: lburnette@ncghospitality.com Apply Online: www.ncgcareers.com