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Job Description

Job Description

The Advanced Customer Support team of Oracle NetSuite Professional Services is seeking a senior-level consultant, ideally with High-Tech, Services, or General Business vertical market expertise. This direct-hire position can be home-office based in most major US and Canadian cities and requires moderate travel.

Oracle NetSuite is reinventing the engagement model for our growing installed base of valued Customers. Specifically, the Advanced Customer Support (ACS) offering has been created to provide an umbrella subscription service -- our first-ever qualifying as cloud annual recurring revenue (ARR) -- that provides functional and technical ERP sustainment to drive continuous NetSuite improvement and value. Our team primarily fulfills the critical initial months of the service backstopped by our industry-leading methodology. With well over one thousand Customers already under management and the accelerated enrollment of new Customers, we are adding significant headcount in North America to meet demand. If you have a passion for helping Customers unlock the potential of their NetSuite investment and in joining a dynamic, fast-paced and highly strategic team, we would like to hear from you!

As part of the Advanced Customer Support Architect Team, this role provides technology leadership, oversight, and guidance in full life cycle implementation of large-scale NetSuite, including services targeted to ensure post-go-live services to ensure ongoing success of NetSuite solutions with a focus on stability, performance, and scalability.

Responsibilities include:

• Participate in the identification and documentation of customers’ NetSuite requirements leveraging our proprietary methodology

• Participate in driving the approach to remediate gaps, and consensus with the Customer

• Use strategic design decisions while building solution and architectural recommendations

• Work with customers to remediate highest priority challenges

• Lead customers and partners through the appropriate use of NetSuite leading practices ensuring these are factored into designs for standard and customized features

• Gain and exhibit subject-matter expertise, thought leadership, working with the Product organization to ensure new product feature changes and capabilities are understood and adopted by customers and partners.

• Architect solutions for complex business requirements, which may include configuration and/or integration and/or technical components, in partnership with our dedicated Technical Services team

• Define detailed functional requirements for automations, integrations, and data migrations

• Work with our technical team to design and unit test automations and integrations

• Perform quality reviews of deliverables developed by other team members

• Continue to increase product knowledge and pursue relevant certifications

Required Experience:

• 10 Years working experience with minimum of 7 years of functional consulting & solution architecture experience

• Strong NetSuite ERP Financials solution implementation and/or administration experience - competing ERP offerings may be considered

• Full life cycle ERP implementation experience

• Developing end-to-end business process flows

• Experience working with customers in defining and optimizing Order to Cash processes

• Leading and managing business and functional design workshops with clients

• Ability to be self-directed, multi-task, and lead others with minimal supervision

• Adept at getting hands-on with technology and presenting concepts effectively at various levels within a customer’s and/or partner’s organization

• Passion for driving Customer satisfaction

• Undergraduate degree or equivalent

Must demonstrate:

• Working experience in implementation of integration, data migration and customization work streams

• Working experience in implementation life cycle activities (SIT, UAT, …)

• Working experience with cut over and go-live activities

• Working experience in triaging issues and risks associated with business and functional requirements

• Strong analytical skills

• Strong communication (written and verbal) and presentation skills

• To be self-directed and motivated

• Leading team members with minimal supervision

Experience in the following are assets:

• Experience with global or large solution integrators

• Experience with SaaS/Cloud architectures

• Release management and/or Agile scrum master

• Functional Certification with NetSuite or other ERP systems

Travel

• Up to 20%, as appropriate

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Responsibilities

Analyzes business needs to help ensure Oracle solution meets the customer’s objectives by combining industry best practices, product knowledge, and business acumen. Exercises judgment and business acumen in selecting methods and techniques to deliver functional and technical solutions on non-routine and very complex aspects of applications and technology installations. Provides direction and mentoring to project teams, and effectively influences customer leadership on key decisions. Supports the business development efforts by pursuing new opportunities and extensions. Collaborates with the consulting sales team by providing domain expertise. Resolves complex customer issues by recommending and implementing solutions. Demonstrates expertise in multiple business processes across two or more product families or ability to architect and design technology solutions encompassing multiple products and make decisions based on impact across the stack.

Disclaimer:

Certain US customer or client-facing roles may be required to comply with applicable requirements, such as immunization and occupational health mandates.

Range and benefit information provided in this posting are specific to the United States only

Hiring Range: from $88,500 to $199,500 per annum. May be eligible for bonus and equity.

Oracle maintains broad salary ranges for its roles in order to account for variations in knowledge, skills, experience, market conditions and locations, as well as reflect Oracle’s differing products, industries and lines of business.

Candidates are typically placed into the range based on the preceding factors as well as internal peer equity.

Oracle offers a comprehensive benefits package which includes the following:

1. Medical, dental, and vision insurance, including expert medical opinion

2. Short term disability and long term disability

3. Life insurance and AD&D

4. Supplemental life insurance (Employee/Spouse/Child)

5. Health care and dependent care Flexible Spending Accounts

6. Pre-tax commuter and parking benefits

7. 401(k) Savings and Investment Plan with company match

8. Paid time off: Flexible Vacation is provided to all eligible employees assigned to a salaried (non-overtime eligible) position. Accrued Vacation is provided to all other employees eligible for vacation benefits. For employees working at least 35 hours per week, the vacation accrual rate is 13 days annually for the first three years of employment and 18 days annually for subsequent years of employment. Vacation accrual is prorated for employees working between 20 and 34 hours per week. Employees working fewer than 20 hours per week are not eligible for vacation.

9. 11 paid holidays

10. Paid sick leave: 72 hours of paid sick leave upon date of hire. Refreshes each calendar year. Unused balance will carry over each year up to a maximum cap of 112 hours.

11. Paid parental leave

12. Adoption assistance

13. Employee Stock Purchase Plan

14. Financial planning and group legal

15. Voluntary benefits including auto, homeowner and pet insurance

This job requires proficiency in the English language. Oracle is a global company with operations in dozens of countries around the world and our teams, including the team this position is part of, are comprised of individuals located in various jurisdictions. As is required of employees in all jobs at Oracle in North America, candidates for this position are required to understand, and communicate, in English so that in the course of performing their work, they can interact with teammates in other locations who are not fluent in the French language.

About Us

An Oracle career can span industries, roles, Countries and cultures, giving you the opportunity to flourish in new roles and innovate, while blending work life in. Oracle has thrived through 40+ years of change by innovating and operating with integrity while delivering for the top companies in almost every industry.

In order to nurture the talent that makes this happen, we are committed to an inclusive culture that celebrates and values diverse insights and perspectives, a workforce that inspires thought leadership and innovation.

Oracle offers a highly competitive suite of Employee Benefits designed on the principles of parity, consistency, and affordability. The overall package includes certain core elements such as Medical, Life Insurance, access to Retirement Planning, and much more. We also encourage our employees to engage in the culture of giving back to the communities where we live and do business.

At Oracle, we believe that innovation starts with diversity and inclusion and to create the future we need talent from various backgrounds, perspectives, and abilities. We ensure that individuals with disabilities are provided reasonable accommodation to successfully participate in the job application, interview process, and in potential roles. to perform crucial job functions.

That’s why we’re committed to creating a workforce where all individuals can do their best work. It’s when everyone’s voice is heard and valued that we’re inspired to go beyond what’s been done before.

Oracle is an Equal Employment Opportunity Employer * . All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans’ status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.

* Which includes being a United States Affirmative Action Employer