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Live Nation Frank Productions Box Office Staff in Madison, Wisconsin

Job Summary:

Frank Productions, LLC is looking for Box Office staff to join our team part-time in Madison, WI. Positions are open at the following venues: The Sylvee, The Orpheum, Majestic, and High Noon Saloon with a starting rate of $20/hr. We are committed to Diversity, Equity, and Inclusion and encourage talent from all backgrounds to apply.


  • Assist in daily operations of the box office, including opening and closing box office procedures

  • Quickly and efficiently identify a customer’s will-call order by verifying all pertinent customer information including the customer’s name, email, and order number in order to distribute tickets

  • Assist customers with mobile tickets during day-of-event and ingress

  • Understand the venue seat-map and assist customers in seat selection

  • Efficiently and accurately answer customer questions in-person and over the phone

  • Accurately accept customer payment while adhering to company’s procedures and policies

  • Utilize ticketing software to sell tickets to patrons

  • Follow company protocol for the relevant building as communicated by venue management

  • All other duties as assigned


  • Applicable customer service skills working with a diverse set of customers

  • Ability to work independently and solve problems using sound decision-making skills

  • Ability to learn and work within systems such as MS Office, ticketing software, and other company software

  • Ability to communicate effectively in a team environment that includes in-person collaboration, group e-mails, and instant messaging

  • Ability to handle difficult situations and sensitive information with care and professionalism

  • Professional and friendly demeanor

  • Excellent organizational skills and attention to detail

  • Committed to learning, and fostering an environment of diversity, equity, and inclusion

  • Background check required


  • Extended periods of sitting in a box office

  • Performs duties while standing and walking, including ascending and descending stairs

  • Utilization of hands and fingers to operate computers and ticketing equipment

  • Lifts up to 20 pounds

  • Crouches, kneels, bends, and reaches frequently

  • Regularly exposed to large crowds and high volumes of noise

  • Regularly exposed to lighting changes including low lit areas, strobe lights, and moving lights

  • Occasionally works in outdoor conditions

  • Requires extended work hours

Frank Productions was established in Madison, WI in 1964 and is one of the largest concert promotion companies in the United States. We’re a full-service concert promotion company involved in every facet of live entertainment events. This includes talent buying, production, ticketing, marketing, sponsorships, venue operations and more. We produce and promote events in arenas, performing arts centers, theaters, clubs and other venues across the U.S. We operate offices and venues in Madison, WI, Nashville, TN, Columbia, MO and Charleston, SC.

Frank Productions is an equal opportunity and affirmative action employer and believes in equal opportunity for all employees and applicants. Accordingly, all employment decisions are based on the principles of equal opportunity. These decisions include recruitment, selection, promotion, transfer, discipline, compensation, benefits, training and other personnel actions involving persons in all job titles and we take affirmative action to ensure that they shall occur without regard to race, color, religion, sex, age, national origin, disability, genetic information, less than honorable discharge, military status, sexual orientation, gender identity, physical appearance, creed, ancestry, income level or source of income, marital status, student status, arrest and conviction records, use of honesty testing, pregnancy, childbirth, pregnancy-related conditions, the use or nonuse of lawful products off the employers’ premises during non-work hours, declining to attend meetings or participate in communications about religious or political matters or any other characteristic protected by law.

About Us

Recognized three years in a row by Great Place to Work® and named one of People Magazine’s top 50 Companies that Care, Live Nation Entertainment is the global leader in live entertainment and ticketing. Our world-class portfolio reaches all aspects of the live event and ticketing industry, from ground-breaking software in Ticketmaster, mix of legendary venues and restaurants in House of Blues, production leaders in Concerts, exceptional brand partnerships in Media & Sponsorship, and unparalleled team of artist managers in Artist Nation supported by diverse professionals in all facets of Corporate operations.

We recognize that our most important assets are our employees, the rock stars who keep the live experience going. Generous vacation, healthcare, and retirement benefits are just some of the great perks we offer to support our global workforce of more than 38,000. For any stage in your career, our many unique benefit programs are designed to help you live life to the fullest. We offer student loan repayment to support recent grads, six months of paid caregiver leave to support new parents, perks like Roadie Babies (bring your little ones & a caretaker along with you on work trips) and Music @ Home (stipend to cultivate your little ones’ music interest), and tuition reimbursement to fuel your ongoing professional development. Plus, working for the world's largest live event and ticketing company means you'll have access to free concerts, festivals, sports games, and more through our exclusive employee ticket concierge.

There is no bigger stage for your career. See what your future looks like at Live Nation Entertainment.