Job Information
Spectrum Director, Regional Operations Center in Madison, Wisconsin
Experienced in technical support and knowledgeable in computer science. Able to lead and motivate others. Does this sound like you? If so, then Director of ROC may be the role for you.
BE A PART OF THE CONNECTION
At Spectrum, we ensure the delivery of our internet services to more than 32 million customers nationwide. As aDirector of ROC, you will be responsible for the direction and oversight of the Regional Operations Center (ROC). Ensure effective support of network reliability, intelligence and provide network change management to promote proactive network augmentations and maintenance to ensure reliability and prompt outage recovery.
WHAT OUR DIRECTORS OF ROC ENJOY MOST
Leading and motivating others
Making connections throughout the company
An open communication flow between peer organizations
Being a part of a reliable and supportive team
Working with cutting edge communications technology
Having strong leadership skills is important to being successful in this role, as you will lead and participate in professional development for operations center staff to specifically focus on forward looking technical and organizational skills. Your work will ultimately help in the expansion of Charter’s growing network.
WHAT YOU’LL BRING TO SPECTRUM
Required Qualifications
Experience:Technical support experience in a network operations center environment of at least eight to ten years, managerial experience of at least five years, Enterprise LAN experience of at least two years
Education:Bachelor’s degree in Computer Science, Engineering, or Telecommunications preferred or equivalent work experience
Technical Skills:Demonstrated knowledge of amplifiers, nodes, power supplies and all other network equipment, demonstrated knowledge of Transmission Control Protocol (TCP)/Internet Protocol (IP) and Simple Network Management Protocol (SNMP), ability to adhere to local and federal regulations and company policies, ability to prioritize and organize effectively, ability to multi-task using multiple software programs simultaneously, ability to use personal computer and software applications, including Microsoft Office Suite, ability to read general system layouts, ability to work seated for prolonged periods of time, knowledge of mathematics, demonstrated leadership skills, knowledge of workflow management, ability to work independently, demonstrated business planning and forecasting skills, demonstrated analytic, organizational, and problem solving skills, ability to focus on overall strategy of the region, demonstrated team and relationship building skills, ability to analyze data and develop and present data driven reports, ability to document, prepare and present executive level presentations
Abilities:Ability to supervise and motivate others, ability to maintain confidentiality, ability to analyze and interpret data, ability to interact and communicate with all levels of management and company personnel, ability to handle and manage multiple projects and tasks, ability to work with others to resolve problems, ability to read, write and speak the English language to communicate with employees, customers, and suppliers, in person, on the phone, and by written communications in a clear, straight-forward, and professional manner
Skills:Leadership skills, interpersonal skills, organizational skills
Schedule:Hours will be determined as business needs dictate
Preferred Qualifications
Education:Master’s degree, industry and vendor specific certifications and training (e.g., NCTI, SCTE)
Abilities/Knowledge:Knowledge of company products and services, ability to make decisions and solve problems while working under pressure
SPECTRUM CONNECTS YOU TO MORE
Dynamic Growth:With opportunities to network with other people in leadership roles, you will be able to grow your talents in a supportive community
Job Perks:Great benefits as well as opportunities for overtime
Competitive Pay:Generous starting salary
Total Rewards:See all the ways we invest in you --- at work and in life (https://jobs.spectrum.com/compensation-and-benefits)
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ENO705 2024-27684 2024
Here, employees don’t just have jobs, they build careers. That’s why we believe in offering a comprehensivepay and benefits (https://jobs.spectrum.com/compensation-and-benefits) package that rewards employees for their contributions to our success, supports all aspects of their well-being, and delivers real value at every stage of life.
A qualified applicant’s criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.
Get to Know UsCharter Communications is known in the United States by our Spectrum brands, including: Spectrum Internet®, TV, Mobile and Voice, Spectrum Networks, Spectrum Enterprise and Spectrum Reach. When you join us, you’re joining a strong community of more than 100,000 individuals working together to serve more than 32 million customers in 41 states and keep them connected to what matters most.Watch this video to learn more. (https://www.youtube.com/watch?v=N-HEOHIAU7Q)
Who You Are Matters HereWe’re committed to growing a workforce that reflects our communities, and providing equal opportunities for employment and advancement. EOE, including disability/vets.Learn about our inclusive culture. (https://jobs.spectrum.com/inclusiveworkplace/)