Travelers Director, Agile Coach (Salesforce) in Madison, Wisconsin
Taking care of our customers, our communities and each other. That’s the Travelers Promise. By honoring this commitment, we have maintained our reputation as one of the best property casualty insurers in the industry for over 160 years. Join us to discover a culture that is rooted in innovation and thrives on collaboration. Imagine loving what you do and where you do it.
Job Description Summary
Travelers is seeking an Agile Coach to join our organization to help grow and transform our Agile landscape. Individual will guide multiple teams on Agile principles and practices, demonstrate courage to challenge and advise teams and stakeholders, including senior leadership, enable teams to realize objectives and deliver on KPIs, and assess and enhance Agile maturity of teams.
Primary Job Duties & Responsibilities
As a servant leader and change agent, coach, inspire and mentor teams on Agile principles, values and practices while role modeling Travelers' leadership behaviors.
Facilitate and reinforce Agile practices for multiple teams working toward common business outcomes, including backlog refinement and prioritization.
Understand and support implementation of metrics to optimize delivery of KPIs through the assessment of responsiveness, quality, productivity, and customer and business value.
Support multiple Agile teams to ensure progress toward objectives, goals and commitments. Guide assigned Agile teams to deliver the required product increments.
Actively raise observed issues and remove impediments; resolve conflicts within and across teams. Anticipate challenges, identify risks, and recommend mitigations and solutions.
Continuously assess the Agile maturity of teams and individuals at all levels of leadership, educating and mentoring to address gaps.
Participate in both the internal and external Agile community to stay abreast of challenges, leading practices, and emerging trends; utilize learnings in furthering the effective use of Agile practices at Travelers.
Facilitate open communication among teams and stakeholders; promote positive team dynamics to ensure members collaborate and work effectively within and across teams.
Use coaching techniques that increase collaboration, transparency and promote a culture of experimentation and innovation.
2 years of Agile delivery experience required.
3 years of business and/or technology related experience required.
Education, Work Experience, & Knowledge
Bachelor’s degree preferred.
3 years of Agile experience preferred with a track record of leading teams to higher Agile maturity.
3 years of experience as a coach preferred.
2 years of experience championing organizational change initiatives preferred.
3 years of experience implementing Agile principles and practices in different cultures and environments preferred.
Job Specific Technical Skills & Competencies
Agile Mindset: Embody Agile core values of openness, courage, respect, focus, and commitment. Infuse Agile principles, practices and methodologies to achieve team success.
Execution & Delivery: Experience in managing complex tasks cutting across multiple teams and programs; Capable of overseeing multiple scrum teams in geographically distributed environment
Change Agent: Expert change leadership skills including the ability to create an inclusive environment, manage conflict and develop solutions to mitigate risk.
Coaching: Ability to utilize tailored coaching techniques to inspire individuals and teams to perform at a higher level.
Influence: Ability to influence behaviors of leaders at all levels and without traditional hierarchy.
Servant Leadership: Foster an environment where individuals thrive as empowered and equal members of a team.
Communication: Ability to communicate thoughts, concepts, practices effectively at all levels, adjusting as needed to a target audience.
Collaboration: Expertise working with others in a cross-functional multi-team environment.
Continuous Improvement: Demonstrate a commitment to continually improve, share learning with others and encourage team development.
Travelers is an equal opportunity employer. We value the unique abilities and talents each individual brings to our organization and recognize that we benefit in numerous ways from our differences.
If you have questions regarding the physical requirements of this role, please send us an email (TAPHYREQ@travelers.com) so we may assist you.
Travelers reserves the right to fill this position at a level above or below the level included in this posting.
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