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Oracle Customer Success Services: Principal Cloud Admin in Madison, Wisconsin

Job Description

As a member of the Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs. This involves resolving post-sales non-technical customer inquiries via phone and electronic means, as well as, technical inquiries regarding the use of and troubleshooting for our Electronic Support Services. A main point of contact for customers, you are responsible for facilitating customer relationships with Support and providing advice and assistance to internal Oracle employees on diverse customer situations and raised issues.

Responsibilities

As an Advisory Systems Engineer, you are mentorship to be an expert member of the problem-solving/avoidance team and be highly skilled in solving extremely complex (often previously unknown), critical customer issues. Performing the assigned duties with a high level of autonomy and reporting to management on customer status and technical matters on a regular basis, you will be expected to work with very limited guidance from management. Further, the Advisory Systems Engineer is sought by customers and Oracle employees to provide expert technical advice.

  • Responsible for deployment, configuration, and maintenance of cloud-based resources and services.

  • Responsible for maintaining security, storage, data protection, and disaster recovery procedures in a cloud environment.

  • Responsible for creating and implementing system enhancements that will improve the performance and reliability of computing systems.

  • Implementation of projects, that have direct impact to the success of the business. Direct customer (internal and external to Oracle) management, including relationship building, and the sharing of technical expertise.

  • Works independently without much guidance.

  • Drives operational tasks & incident calls.

  • Collaborates on planning, identifying and mitigating risks in the project.

  • Leading contributor individually and as a team member, providing direction and mentoring to others.

  • Should be able to author new SOPs & assist with Root Cause Analysis (RCA) and provided detailed findings.

Operations specific skills:

  • Production experience troubleshooting Linux (Oracle Linux, Red Hat Linux, etc.)

  • Remote administration of servers in large scale Data Centers.

  • Knowledge of Storage technologies

  • Server Virtualization technologies

  • General UNIX troubleshooting and administration

  • Computer networking services and protocols (TCP/IP, DNS, LDAP, etc).

  • Scripting knowledge using shell, python, etc.

  • Able to work with different internal teams for project work

  • Knowledge of cloud compute technologies, network monitoring, OS image build

  • Experience taking care of customer relationship

  • General grasp of relational databases

  • Experience with automation & configuration management systems such as Ansible, Terraform or Chef would be an added advantage.

Preferred skills:

  • Good interpersonal and communication skills

  • Independent problem solving; self-direction

  • Excellent in verbal and written communication

  • Fully competent in own area of expertise (Unix System Administration and Cloud Infra)

  • Duties and tasks are varied and complex requiring independent judgment.

  • Uses professional concepts, company policies/procedures & creativity to solve a wide range of problems.

  • Contributes to complex aspects of a project or assignment.

  • Work is non-routine and very complex, involving the application of advanced technical/business skills.

  • Leading contributor individually and as a team member, providing direction/mentoring to others.

  • A solid understanding of Cloud networking/distributed computing environment concepts

  • Be a strong contributor to development of platform services including architecture, configuration, deployment, and support (Debugging and solving)

  • Infrastructure automation through Terraform, Ansible, Python, source control tools (GIT/GitHub/GitLab), Serverless Functions

  • Should be flexible and willing to work on call rotation providing weekend and afterhours support

  • Candidate must be versatile, long-term strategic problem solver, a team-player, and enjoys working with new technologies in a fast-paced technology environment.

Does this sound like you? Apply today!

Oracle offers excellent benefits!

Disclaimer:

Certain US customer or client-facing roles may be required to comply with applicable requirements, such as immunization and occupational health mandates.

Range and benefit information provided in this posting are specific to the stated locations only

US: Hiring Range: from $37.98 to $76.06 per hour; from $79,000 to $158,200 per annum. May be eligible for equity.

Oracle maintains broad salary ranges for its roles in order to account for variations in knowledge, skills, experience, market conditions and locations, as well as reflect Oracle’s differing products, industries and lines of business.

Candidates are typically placed into the range based on the preceding factors as well as internal peer equity.

Oracle US offers a comprehensive benefits package which includes the following:

  1. Medical, dental, and vision insurance, including expert medical opinion

  2. Short term disability and long term disability

  3. Life insurance and AD&D

  4. Supplemental life insurance (Employee/Spouse/Child)

  5. Health care and dependent care Flexible Spending Accounts

  6. Pre-tax commuter and parking benefits

  7. 401(k) Savings and Investment Plan with company match

  8. Paid time off: Flexible Vacation is provided to all eligible employees assigned to a salaried (non-overtime eligible) position. Accrued Vacation is provided to all other employees eligible for vacation benefits. For employees working at least 35 hours per week, the vacation accrual rate is 13 days annually for the first three years of employment and 18 days annually for subsequent years of employment. Vacation accrual is prorated for employees working between 20 and 34 hours per week. Employees working fewer than 20 hours per week are not eligible for vacation.

  9. 11 paid holidays

  10. Paid sick leave: 72 hours of paid sick leave upon date of hire. Refreshes each calendar year. Unused balance will carry over each year up to a maximum cap of 112 hours.

  11. Paid parental leave

  12. Adoption assistance

  13. Employee Stock Purchase Plan

  14. Financial planning and group legal

  15. Voluntary benefits including auto, homeowner and pet insurance

About Us

As a world leader in cloud solutions, Oracle uses tomorrow’s technology to tackle today’s problems. True innovation starts with diverse perspectives and various abilities and backgrounds.

When everyone’s voice is heard, we’re inspired to go beyond what’s been done before. It’s why we’re committed to expanding our inclusive workforce that promotes diverse insights and perspectives.

We’ve partnered with industry-leaders in almost every sector—and continue to thrive after 40+ years of change by operating with integrity.

Oracle careers open the door to global opportunities where work-life balance flourishes. We offer a highly competitive suite of employee benefits designed on the principles of parity and consistency. We put our people first with flexible medical, life insurance and retirement options. We also encourage employees to give back to their communities through our volunteer programs.

We’re committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by calling +1 888 404 2494, option one.

Disclaimer:

Oracle is an Equal Employment Opportunity Employer*. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans’ status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.

* Which includes being a United States Affirmative Action Employer

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