Experience Inc. Jobs

JOB REQUIREMENTS: Customer Success Representative Job Locations US-WI-Onalaska \| US-WI-Madison ID 2024-2150 Category Customer Service Type Regular Full-Time Overview Every day, we keep our customers at the center of everything we do. Are you known for creating exceptional experiences for others? Do you have an interest in improving the health of others by answering their questions in a knowledgeable, timely and accurate manner? Do you thrive in a fast-paced, ever-changing environment? If so, please consider joining our growing Customer Success team. We are seeking friendly, service-oriented individuals to assist to our customers via telephone, chat, web, written correspondence, and in-person. Quartz offers paid training, many opportunities for growth and professional development, and a supportive, inclusive work environment. Benefits: Starting pay \$20/hr. and robust total rewards package Full-time, hybrid work environment available Opportunity for overtime and shift differential pay Flexible scheduling options Training starts Monday, 10/28! Responsibilities Excellent active listening skills People-oriented, with the ability to show empathy and compassion, along with the willingness to be helpful Ability to multitask - specifically able to operate computers and telephones simultaneously in a fast-paced environment along with the ability to learn and navigate through multiple computer applications Excellent written and verbal communication skills Works well in a team environment and independently as a telecommuter Excellent attendance record Qualifications 1+ year(s) of customer service experience required; experience working in a call center and/or the healthcare or health insurance industry is preferred Computer experience and moderate knowledge of personal computer software applications such as Microsoft programs. High school diploma or equivalent Access to a stable, high-speed, non-satellite Internet connection Ability to work at our Onalaska or Madison, WI office 1-3 days a week as part of a rotation within the Customer Success Team to support customers in-person. This position may work remotely but will be required to report to our office in Onalaska or Madison, WI, when needed. Hardware and equipment will be provided by the company, but candidates must have access to high-speed, non-satellite Internet to successfully work from home. The Quartz Customer Success Department is open from 8 am-8 pm, 7 days/week (October-March) and Monday-Friday (April-September). Employees rotate weekend and evening shifts on a voluntary basis, with eligibility for overtime and shift differential pay. Flex scheduling options to work 4, 10-hour shifts per week may also be available. We offer an excellent benefit and compensation package, opportunity for career... For full info follow application link. Equal Opportunity Employer of Minorities, Females, Protected Veterans, and Individual with Disabilities ***** APPLICATION INSTRUCTIONS: Apply Online: ipc.us/t/8CB99E4F8FD94468