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SSM Health Call Center Representative in Madison, Wisconsin

It's more than a career, it's a calling.

WI-SSM Health West Beltline

Worker Type:

Regular

Job Highlights:

  • Department: Call Center

  • Schedule: Part time, Day Shift (6:00am-11:00am Mon-Fri, 8:00am-4:00pm every other Sat)

  • Starting Pay: $15.00/hr (Offers are based on years of experience and equity for this role.)

  • Location: WI-SSM Health West Beltline

Job Summary:

Answers incoming calls and performs triage of inquiries.

Job Responsibilities and Requirements:

PRIMARY RESPONSIBILITIES

  • Responds to telephone and/or Internet inquiries from customers seeking information and/or resources following a set standard.

  • Collects relevant caller data to assist with measurement, tracking and reporting activities.

  • Track inquires, questions and answers and provide resolution.

  • May perform clerical or administrative duties.

  • Performs other duties as assigned.

EDUCATION

  • High School diploma/GED or 10 years of work experience

EXPERIENCE

  • No experience required

PHYSICAL REQUIREMENTS

  • Frequent lifting/carrying and pushing/pulling objects weighing 0-25 lbs.

  • Frequent sitting, standing, walking, reaching and repetitive foot/leg and hand/arm movements.

  • Frequent use of vision and depth perception for distances near (20 inches or less) and far (20 feet or more) and to identify and distinguish colors.

  • Frequent use of hearing and speech to share information through oral communication. Ability to hear alarms, malfunctioning machinery, etc.

  • Frequent keyboard use/data entry.

  • Occasional bending, stooping, kneeling, squatting, twisting and gripping.

  • Occasional lifting/carrying and pushing/pulling objects weighing 25-50 lbs.

  • Rare climbing.

REQUIRED PROFESSIONAL LICENSE AND/OR CERTIFICATIONS

  • None

Department:

5940840164 CO Dane Answering Services

Work Shift:

Day Shift (United States of America)

Scheduled Weekly Hours:

24

SSM Health is an equal opportunity employer. SSM Health does not discriminate on the basis of race, color, religion, national origin, age, disability, sex, sexual orientation, gender identity, pregnancy, veteran status , or any other characteristic protected by applicable law. Click here to learn more. (https://www.ssmhealth.com/privacy-notices-terms-of-use/non-discrimination?_ga=2.205881493.704955970.1667719643-240470506.1667719643)

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