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JOB REQUIREMENTS: Airport Customer Service Supervisor- MSN - FT - 4107 DESCRIPTION/RESPONSIBILITIES: General information Job Title Airport Customer Service Supervisor- MSN - FT Date Thursday, September 26, 2024 State Wisconsin City Madison Base Pay Rate: \$ 21.00 Full/Part Time Full Time Shift A.M. shift Requirements and Description Essential Functions / Key Responsibilities 1. Supervises and coordinates daily activities of employees to ensure safe and effective operations. 2. Monitors and enforces safe working habits in accordance with OSHA/TSA/DOT/USPS regulations, Unifi policies and safety procedures, and all applicable laws. 3. Responsible for shift schedule to include: workstation assignments, employee training, employee vacations, employee breaks, overtime assignments, back-up for absent employees, and shift rotations. 4. Enforces company policies and procedures, including disciplinary action, and promotes Unifi policies on Equal Employment Opportunity, professional conducts, and diversity initiatives and investigates and responds to employee relations issues in a timely manner. 5. Communicates with manager concerning any problems or issues. 6. Schedules and conducts shift meetings. 7. Assists in the administration of payroll; complete shift paperwork and performs other administrative functions. 8. Performs job duties of assigned shift (i.e., Assist passengers through arrival and check-in processes; including support for passengers with special needs such as unaccompanied minors, VIP and wheelchair assistance, handle ticketing, boarding, baggage reservations, and resolving complaints and problems, direct passengers. etc.) 9. Performs other related duties as assigned with the appropriate skill and experience capabilities expected for this position. Supervisory Responsibilities Supervise team of Customer Agents and Leads. Legal Unifi is an Equal Opportunity Employer. \"Unifi is committed to equal opportunity employment regardless of race, color, ancestry, religion, sex, national, origin, sexual orientation, age, citizenship, marital status, disability or veteran status.\" ***** OTHER EXPERIENCE AND QUALIFICATIONS: Basic Qualifications pre-requisites: 1. Must be a local (in-state) resident. 2. Valid in-state drivers license 3. Ability to pass pre-employment drug test 4. Ability to pass up to a 10 year background check. 5. Must be at least 18 years of age. 6. Must have authorization to work in the United States as defined by the Immifration Reform Act of 1986. 7. Must complete SIDA training to obtain airport identification security. Experience: 2+ years of relevant experience. Must be open minded and ready to work as part of a detail-oriented team. Knowledge, Skills & Abilities: 1. Excellent customer service skills. 2. Strong work Ethic. 3. Ability to work in a team oriented environment. 4. Ability to type and or use a computer keyboard with sufficient speed to meet the requirements of the role. 5. Able to understand documents, learn and follow ticketing procedures, and other rules and refulations. Preferred Qualifications Education: High School diploma or GED Experience: 4+ years of relevant experience. Relevant supervisory experience. Knowledge, Skills & Abilities: 1. Able to communicate information and instructions verbally and/or via radio equipment. 2. Able to communicate effectively in a professional manner. 3. Strong leadership qualities and ability to create a passionate and efficient workforce. 4. Able to effectively resolve employee conflicts. 5. Ability to apply creative solutions that have a positive impact on results. Working Schedule: You will meed to have flexibility ***** APPLICATION INSTRUCTIONS: Apply Online: https://ars2.equest.com/?response_id=cf60c6ca887b771c26d747237fab0fe0 Other: Applicants ONLY to apply via URL link provided!