Experience Inc. Jobs

Job Summary: We are seeking a Customer Service Representative to join our team. The ideal candidate will be responsible for providing exceptional customer service and support to our patrons.

Essential Duties and Responsibilities:

• Comply with all safety program requirements of the company and government regulations
• Willingness to be trained in a variety of workstations: grain buying, grain accounting, scale operations, feed mill customers service, forklift operations, and grain operations.
• Be punctual and on-time to work and maintain a positive attitude at work with customers and coworkers
• Be able to work in a team and independently and follow directions at various workstations
• Properly identify the correct commodity, customer and delivery sheet for entry into the scale interface system
• Properly weigh each scale ticket on every load delivered/shipped by the grain elevator
• Accurately inspect and grade each grain sample, inbound and outbound, and enter correctly into the scale interface system
• Maintain a strong working knowledge in scale tickets, grading and discounts, purchase contract dispositions and grain offer systems
• Perform grain bookkeeping duties: issuing grain settlement checks and purchase grain contracts
• Perform customer service at the feedmill counter, taking orders for bulk feed, helping customers load bagged feed and merchandise at the loading dock
• Perform origination of grain in the office via phone calls, customer walk-ins, and buying FOB farm bushels
• Perform on farm site visits to meet with customers about buying/selling grain or feed business as needed
• Will be required to work overtime hours especially during harvest receiving hours and train loading
• Be trained to assist with operations duties as need (grain scales, forklift, assist with grain blends, rail load out, truck loadouts, unloading grain trucks, trucking)
• Maintain neat and professional work area and keep equipment in safe and clean condition at all times
• Address customer complaints and resolve them promptly
• Must have excellent customer relation skills
• The Customer Service Associate will maintain a positive attitude that promotes teamwork within the cooperative and a favorable image of the company.

SKILLS: Must have strong computer skills and knowledge of Microsoft Applications including excel spreadsheet, word document, and outlook. Experience with accounting and grain software is preferred. Good customer relation skills are a must. English verbal communication is required. Fluency in Spanish is a plus.

WORK ENVIRONMENT/PHYSICAL DEMAND:

Must be able to remain in a stationary position about 25% of the time and frequently move between feed mill, elevator office, grain elevator, and scale room workstations. Will work in outdoor weather conditions 25% of the time. The person in this position needs to occasionally move about inside the office to access file cabinets, office machinery, etc. Frequently operates a computer and other office productivity machinery, such as a calculator, copy machine, and computer printer. Occasionally ascends/descends a ladder to access elevator equipment and change lighting, etc. The person in this position frequently communicates with customers who have inquiries about their accounts. Must be able to exchange accurate information in these situations. The person in this position will also frequently communicate over the phone with customers regarding their accounts. Occasionally moves equipment weighing up to 50 pounds around the office and around elevator premises for various needs. Frequently work around grain and grain dust.