Job Information
Rivian Sr. Delivery Experience Specialist in Madison Heights, Michigan
About Rivian
Rivian is on a mission to keep the world adventurous forever. This goes for the emissions-free Electric Adventure Vehicles we build, and the curious, courageous souls we seek to attract.
As a company, we constantly challenge what's possible, never simply accepting what has always been done. We reframe old problems, seek new solutions and operate comfortably in areas that are unknown. Our backgrounds are diverse, but our team shares a love of the outdoors and a desire to protect it for future generations.
Role Summary
Customer experience is at the forefront of how we create beautiful memories that our customers will love. This role requires a high level of energy, initiative, and deep understanding of the customer's journey. To be successful in this role, you must have a customer-first approach, thrive in ambiguous and unexpected environments, tackling all challenges with a creative and flexible mindset. We're looking for someone who loves people and is excited to take every opportunity to over-deliver when it comes to delighting and interacting with our Rivian customers.
Responsibilities
Engage with Rivian customers and identify the unique needs to create an individualized experience including demonstration drives and customer deliveries
Support new and existing customers as a Rivian product expert
Execute local registration documents with customers during delivery
Be resourceful, explore your curiosity, and ask questions to seek customer centric solutions to problems
Work closely with internal cross-functional partners to ensure vehicle standards and operational processes are up to Rivian's excellence
Complete additional work and tasks as requested by the leadership team
Qualifications
2+ years' experience in customer service; previous EV experience a plus
Must be at least 21 years of age
High School Diploma or GED required
Ability to work a flexible schedule to support customers on nights, weekends and/or holidays; ability and willingness to travel based on business needs to support other market launches and operations
Working knowledge with computers and software including Microsoft Programs (Word, Excel, PowerPoint) with the ability to effectively navigate internal business platforms
Commercial driving experience preferred; Commercial Driver's License (CDL) not required
Ability to complete driver training/car-hauling training and a road test within the first 30 days of employment which may include winching (training provided)
Must have a valid driver's license in the state/province of residence that you will be driving/operating a vehicle (or state that you are commuting daily to/from)
Must pass Department of Transportation (DOT) Physical and Drug Test
No drug or alcohol related driving incidents in the last 3 years; No more than 1 serious moving violation in the last 3 years; No driving related suspensions or revocation of Driver License within a 3-5 year period. Will be subject to continuous Motor Vehicle Record (MVR) monitoring
Ability to obtain and maintain local sales licenses if applicable in your state/province
Must have or be eligible to obtain a notary license (Within the first 90 days of employment) in the state/province of your assigned work location
Customer focused mindset
Adaptable to a fast-paced and constantly changing environment
Ability to multitask and prioritize tasks based on level of importance and urgency
Team-player with strong communication skills
Ability to work autonomously and consistently with limited direction
Empowered self-starter who can process and execute on complex information potentially in hig