Experience Inc. Jobs

General Description The Career Development Specialist 1 works primarily to provide direct customer service and support. A significant part of the CDS-1 duties include assisting job seekers in accessing and using a technology program application to complete job search functions. The CDS-1 also supports front desk activities and tracking of job seeker traffic through the appropriate data systems, and general communication activities both verbal and written. *Essential Job Functions *CDS-1**

• Maintain a professional and excellent customer service by assisting customers in employment planning and ensuring timely delivery of services.
• Interview and assess career seekers to determine their qualifications, work history, job search strengths and challenges, and areas of interest.
• Assist customers in use of technology and electronic processes, including equipment for hearing- and vision-impaired. This also includes resetting passwords and setting up accounts in necessary systems.
• Conducts informal assessment to determine job seeker immediate need(s) for service.
• Directs job seeker and advises them on next step.
• Screens veterans for specific services.
• Introduces job seeker to process, provides overview of services, assists job seeker in completing orientation or steps to registration.
• Answer questions about eligibility to the public and customers.
• Follows up with customers, through one-on-one meetings, email, and/or phone discussions.
• Trains customers on how to use online systems to complete a full application in order to receive services and perform job searches.
• Assists job seekers with resume development.
• Provides limited direction but assists willingly Connect claimants.
• Reviews, updates, develops and disseminates career information resources.
• Ensures proper and timely documentation in required data systems.
• Elicit and communicate information effectively and determine eligibility for various levels of services; interprets and explains information such as eligibility requirement, application process details, and use of online job seeker system; refers applicants to other agencies for assistance.
• Conducts regular follow-ups with job seeker customers to facilitate job referral, reemployment and the gathering of placement employment outcome data.
• Work in collaboration with others.
• Provides communication support to all co-workers.
• Maintain confidentiality with all customer, co-worker, and organizational information.
• Participate in development of processes and procedures to improve organizational effectiveness and meet CSNF goals.
• Participate in job fairs and other related events as requested.
• Maintain regular schedule of professional development and training per policy.
• Keeps up to date with labor market activities and developments.
• Maintains relationships with external agencies or professionals on referrals of customers.
• Contributes knowingly to assigned industry group(s).
• Maintains compliance with all policies and procedures.
• Monitor services and cases assigned
• Maintains a good monitoring record.
• Earns Tier 1 credential in first 6 months of employment.
• Performs other job functions as required.

This is an apprentice-style position, allowing the successful candidate to grow in learn while earning commiserate pay.