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USAA Sr. Property Adjuster- CAT(field)- Macon, GA in Macon, Georgia

Purpose of Job

Looking for experienced Sr. Property Adjusters in the Macon, GA area to join USAA

Company Vehicle Provided

This is an exciting opportunity to join our newly formed Dedicated Catastrophe Team, serving members impacted by catastrophe events with a primary focus on wind and hail events. Adjusters in this role will focus on utilizing technology and desk adjusting for a virtual first approach to inspections and claims handling and will also be responsible for physically inspecting losses within their locally assigned territory. Field Adjusters in this role may expect to travel outside of their local territory to respond to catastrophes in other regions when needed.

Within defined guidelines and framework, investigates, evaluates, negotiates, and settles complex property insurance claims presented by or against our members. Confirms/analyzes coverage, recognizes liability exposure and negotiates equitable settlement in compliance with all state regulatory requirements. Recognizes and empathizes with members’ life events, as appropriate.

Job Requirements

About USAA

USAA knows what it means to serve. We facilitate the financial security of millions of U.S. military members and their families. This singular mission requires a dedication to innovative thinking at every level.

USAA Careers – World Class Benefits (https://www.youtube.com/watch?v=APwPQizcENY) (31 seconds)

Primary Responsibilities:

  • Identifies and manages existing and emerging risks that stem from business activities and the job role.

  • Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled.

  • Follows written risk and compliance policies and procedures for business activities.

  • Manage assigned claims caseload comprised of claims with complex damages including specialty claims. Updates initial reserve levels.

  • Partners with vendors and internal business partners to facilitate complex claims. May also involve external regulatory coordination to ensure appropriate documentation and compliance.

  • Investigates claim damages by conducting research from various sources, including the insured, third parties, and external resources.

  • Proactively identifies and engages in additional confirmation of potential discrepancies involving complicated situations.

  • Serves as a resource for less experienced staff, providing informal coaching as appropriate.

  • Identifies coverage concerns, reviews prior loss history, determines and creates Special Investigation Unit (SIU) referrals, when appropriate Determines coverage through analyzing information involving complex policy terms and contingencies.

  • Communicates with insured about coverage or any issues that involve additional information or considerations regarding settlement amount.

  • Determines and negotiates complex claims settlement. Makes recommendations to management for settlement amounts outside of authority limits.

  • Maintains accurate and current claim file documentation throughout the claims process for complex claims.

  • Proficient knowledge of estimating technology platforms. Utilizes platforms to prepare claims estimates in order to manage complex property insurance claims.

  • Supports workload surges and/or Catastrophe (CAT) operations as needed to include working significant overtime; may involve deployment travel during designated CATs.

  • May act as an informal resource for team members with less experience.

  • Recognizes and solves obstacles that occurs in the claims process without supervisory approval.

  • May require limited travel to resolve claims and conduct in-person inspections.

When you apply for this position, you will be required to answer some initial questions. This will take approximately 5 minutes. Once you begin the questions you will not be able to finish them at a later time and you will not be able to change your responses.

Minimum Requirements:

  • High School Diploma/General Equivalency Diploma

  • 2 years’ relevant property claims adjusting experience of moderate complexity that includes writing estimates involving dwelling and structural damages.

  • Successfully acquire Property & Casualty (P&C) adjuster license and state registrations within 90 days of hire.

  • Proficient knowledge of Xactimate or similar estimating platform.

  • Advanced knowledge estimating losses of moderate complexity.

  • Proficient knowledge of property claims contracts and interpretation of case law.

  • Demonstrated negotiation, investigation, communication and conflict resolution skills.

  • Ability to travel 50-75% of the year (local & non-local) and/or work catastrophe duty when needed.

  • Developing knowledge of residential construction.

Physical Demand Requirements:

  • May require the ability to crouch and stoop to inspect confined spaces, to include attics and go beneath homes into crawl spaces.

  • May need to meet all USAA safe driving requirements including verification of driving record through MVR & possession of valid driver’s license.

  • May require the ability to lift a minimum of 35 pounds to include lifting a ladder in and out of the trunk of a car.

  • May require the ability to climb ladders and traverse roofs, this includes the ability to work at heights while inspecting roofs and attics.

Preferred Experience:

  • Prior experience adjusting property claims using virtual technologies.

  • Prior property field adjuster experience handling DWG, APS and ALE adjustments.

  • Prior deployments in support of catastrophes

  • Bachelor’s degree

  • Industry designations such as CPCU, AIC, SCLA

  • Currently reside within or have the ability to self-relocate to the Macon, GA area

  • Xactimate Level 1 and/or Level 2 certification

  • Currently hold an active Adjuster License

The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.

Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market position. The salary range for this position is: $60,300.00 -$108,600.00 this does not include geographic differential it may be applied based on your work location)

Employees may be eligible for pay incentives based on overall corporate and individual performance or at the discretion of the USAA Board of Directors.

*Geographical Differential: Geographic pay differential is additional pay provided to eligible employees working in locations where market pay levels are above the national average.

Shift premium: will be addressed on an individual-basis for applicable roles that are consistently scheduled for non-core hours.

Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.

Please click on the link below for more details.

USAA Total Rewards (https://hrportal.ehr.com/usaa/Prospective-Employees)

Relocation assistance is not available for this position.

If you are an existing USAA employee, please use the internal career site in OneSource to apply.

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Find your purpose. Join our mission.

USAA is unlike any other financial services organization. The mission of the association is to facilitate the financial security of its members, associates and their families through provision of a full range of highly competitive financial products and services; in so doing, USAA seeks to be the provider of choice for the military community. We do this by upholding the highest standards and ensuring that our corporate business activities and individual employee conduct reflect good judgment and common sense, and are consistent with our core values of service, loyalty, honesty and integrity.

USAA attributes its long-standing success to its most valuable resource: our 35,000 employees. They are the heart and soul of our member-service culture. When you join us, you'll become part of a thriving community committed to going above for those who have gone beyond: the men and women of the U.S. military, their associates and their families. In order to play a role on our team, you don't have to be connected to the military yourself – you just need to share our passion for serving our more than 13 million members.

USAA is an EEO/AA Employer - applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, pregnancy, protected veteran status or other status protected by law.

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