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Hotel Forty Five and Loom, offers an upscale dining experience showcasing the quality of fresh food through clean simple preparations. Our Servers will be responsible serving the guest in a gracious and professional manner that represents the highest standards; ensuring exceptional service to all guests that is consistent and continually in accordance to Loom standards and the Tribute Collection standards under the franchise of Mainsail Lodging & Development.

Essential Functions

• Wine knowledge to include grape varietals and intermediate wine pairing with food

• Baseline cocktail knowledge to include classic cocktail recipes and recipes of in-house cocktails as trained by bar staff and management

• Serves guests in an efficient courteous manner following the proper steps of service

• Report to work on time and in proper uniform/approved attire

• Work as part of a team with all team members within the hotel

• Set up tables with items needed for service such as salt, pepper, cutlery, glassware, dishware

• Knowledge of all menu items to include: prep time, preparations, sauces, allergies, and accompaniments

• Ability to use descriptors to describe dishes

• Ability to handle station, or when situations arise, ability to let manager/supervisor know ahead of time so as not to affect the guest experience

• Follow cash handling procedures, and must be able to explain shortages and overages

• Follow the proper steps of service consistently with every table as outlined in training manual

• Upsell items to guests at all interactions

• Clear tables quickly and quietly ensuring no residue remains on the table

• Ability to carry a tray

• Detail tables and remove items not in use

• Perform other duties as management requests to service our guests

• Ability to use POS (point of sale) system - MICROS

• Follow the procedures addressed in the training manual

Qualification Standards

Education & Experience

• High School diploma or higher

• Previous hospitality/serving position required, minimum one-year FOH serving experience in upscale or fine dining restaurant or hotel

• Possess extensive food, wine, and cocktail knowledge

• Excellent customer service skills

• Excellent communication skills, both verbal and written

• Ability to use technology, e.g. tablets

Physical Demands

• Ability to stand for extended periods of time, potentially under a heat lamp

• Ability to walk and bend

• Ability to lift 25 lbs.

• Ability to communicate clearly

• Corrected vision to normal range

• Ability to work long hours as needed

Mental Demands

• Make sound judgments quickly

• Work on multiple tasks, making appropriate progress towards deadlines

• Able to work independently, take direction, and provide direction to others

• Manage differing personalities within the office, the hotel, and the community

• Maintain the highest degree of confidentiality

• Ability to work effectively in stressful, high pressure situations, maintaining a calm and professional demeanor.

• Ability to effectively handle challenges in the workplace, including anticipating, preventing, identifying, and solving problems as necessary

  We are an equal opportunity/affirmative action employer committed to attracting, retaining, and maximizing the performance of a diverse and inclusive workforce. It is our policy to ensure equal employment opportunity without discrimination or harassment based on race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, national origin, marital or domestic/civil partnership status, genetic information, citizenship status, uniformed service member or veteran status, or any other characteristic protected by federal state and/or local law.

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