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Abbott is a global healthcare leader, creating breakthrough science to improve people’s health. We’re always looking towards the future, anticipating changes in medical science and technology.

What You Will Do:

• Managing the Service Center Team and cooperation with the other departments and countries.

• Project management for the implementation of new capital equipment, alignments with the product division and innovation of the department.

• Managing spare part orders, forecasts, cost calculations and cost reporting.

• Developing, maintaining and reporting out of department performance metrics.

• Managing department budget.

• Responsible for the calibration of all testing equipment.

• Managing the preventive maintenance, refurbishment and repairs of returned capital equipment devices.

• Administration and quality management on all activities in the service center.

• Complaint management (EPIQ, Salesforce).

• Creating demand plan for services, work with manufacturing and quality to ensure product flow.

• Managing lean projects and enabling methodologies for continuous process improvement.

• Managing, writing, validating with quality and manufacturing SOP’s and work instructions.

• Representing services in a cross-functional capacity while interfacing quality assurance and sustaining engineering groups.

• Overseeing content development and managing distribution of all technical documents (including Work Instructions, Technical Bulletins, IFU's, Software Release Notes, Service Manuals, etc.)

• Working in conjunction with the product division in the planning and execution of system upgrades, software releases, field corrective actions, and other planned service events.

Qualifications

• Bachelor's in engineering or equivalent.

• Hands-on field service experience.

• 5+ years' experience with software-based, complex electro-mechanical medical devices.

• Minimum 2 years product service management experience.

• Excellent organizational, communication and troubleshooting skills.

• Experience managing direct reports and contractors in a field service environment.

• Familiarity with QSR and ISO13485 is desirable.

• Ability to travel approximately 15%, including internationally.

Working at Abbott

• At Abbott, you can do work that matters, grow, and learn, care for yourself and family, be your true self and live a full life. You will have access to:

• Career development with an international company where you can grow the career you dream of.

• A company recognized as a great place to work in dozens of countries around the world and named one of the most admired companies in the world by Fortune.

• A company that is recognized as one of the best big companies to work for as well as the best place to work for diversity, working mothers, female executives, and scientists.

An Equal Opportunity Employer

Abbot welcomes and encourages diversity in our workforce.

We provide reasonable accommodation to qualified individuals with disabilities.

To request accommodation, please call 224-667-4913 or email corpjat@abbott.com