Job Information
Ophthalmic Consultants of Boston Urgent Clinical Triage Technician in MA, United States
Ophthalmic Consultants of Boston (OCB) was established in 1969 to offer patients the highest quality eye care and laser/surgical treatment. OCB is the premier eye care provider in the region with nineteen practice locations in the greater Boston area, South Shore, and Cape Cod. OCB ophthalmologists use the most advanced diagnostic, laser and surgical techniques available, and their level of care has earned Ophthalmic Consultants of Boston a national and international reputation for excellence.
Who we are?
We are a world-renown provider of eye care services - Ophthalmic Consultants of Boston. Over the years we have trained hundreds of curious and capable individuals to become subject matter experts in the field of ophthalmic care services. Our professionals have grown their careers within our practice and beyond. And, we are excited and ready to help other professionals grow their careers. Can we help you with yours?
Position Summary
The Urgent Clinic Triage Technician is responsible for working collaboratively with multiple team members, including Central Schedulers, Front Desk Representatives, Clinical teams, and Patient Care Coordinators. They are responsible for building and maintaining strong working relationships with all departments.
The Urgent Clinic Triage technician works collaboratively with these departments to provide the highest quality of triage to our patients. They are very empathetic to the patients during the highly emotional time of experiencing pain, loss of vision or other ophthalmic disorders that may cause distress. They will also work very closely with these departments to help educate other staff about the triage process and what the basic parameters are.
The Urgent Clinic Triage Technician must have outstanding interpersonal skills. They must be reliable, independent, and able to work in a fast-paced team environment while maintaining a positive and enthusiastic attitude. In addition to exhibiting effective communication skills amongst the staff, the Triage Technician must also be able to directly communicate with the patients. The Triage Technician may also be involved in training other scheduling staff.
Location(s): Remote
Schedule: Monday- Friday, Full Time, No Nights or Weekends
Education/Experience:
High school diploma or equivalent required.
COA, COT, COMT Required (JCAHPO)
Minimum of 5 years of experience as a COA, COT, or COMT.
Proficiency in all aspects of ophthalmic patient care, including advanced procedures.
Knowledge and Skills:
In-depth knowledge of ophthalmic anatomy, physiology, and pathology.
Excellent communication and interpersonal skills.
Demonstrated ability to perform under pressure, while maintaining an elevated level of service and confidentiality.
Proficient computer and data entry skills.
Ability to work independently and as part of a team.
Essential Responsibilities/Duties:
Urgent Care Assessment: Ability to assess a patient’s urgent eye care needs, via a question-and-answer process over the phone, and coordinate appropriate care.
Customer Service/Patient Care: Ability to provide comfort, professional attitude, reliability, and appropriate advice or recommendations.
Documentation: Document patient information and schedule appointments accurately and efficiently.
Teamwork: Collaborate with Central Scheduling staff, other schedulers, physicians and management as needed to ensure quality patient care.
Administrative Tasks: Assist with care coordination and scheduling for urgent same day appointment requests.
OCB offers industry leading benefits including:
Medical & dental insurance (starts on the 1st day of employment!)
401(k) plan with Company match
Company paid Life Insurance
Company paid Long Term Disability
Eye care discounts
Generous Paid Time Off and Paid Holidays
To learn more about OCB, please visit our website at www.eyeboston.com
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