Experience Inc. Jobs

Expeditors International of Washington, Inc., is a Fortune 500 publicly traded service-based logistics company with headquarters in Seattle, Washington. The company employs trained professionals in 177 district offices and numerous branch locations located on six continents linked into a seamless worldwide network through an integrated information management system. Services include the consolidation or forwarding of air and ocean freight, customs brokerage, vendor consolidation, cargo insurance, time-definite transportation, order management, warehousing and distribution and customized logistics solutions.

Major Duties and Responsibilities:

Physical space capacity:

• Verify open seats are indicated properly in the seating chart, confirming availability for new hires and employees.

• Provide awareness to Facilities Manager on needs for significantly more or less leased space.

Facilities administration:

• Provide outstanding customer service while meeting the needs of our fellow employees and customers

• Greet guests and co-workers with a friendly attitude

• Go above and beyond for customer solutions

• Serve as the primary point of contact for facility related inquiries and issues including building maintenance requests, flooring, lighting, windows, electrical, HVAC, janitorial services, plumbing, replacement chairs/standing desks, etc.

• Acts as Transportation Coordinator for Lynnwood location

• Ensures employees have either an ORCA Card OR a Parking Pass

• Coordinates with Employee Relations when cards/passes are distributed/collected

• Maintain relationships with building vendors, schedule routine and as needed services to ensure product and quality and service standards are met, including:

• Talon-M

• First Choice Coffee Services

• Canteen

• Office Depot Business

• MBI

• Janitorial Services

• Follow established procedures for mail distribution

• Collaborate with other departments as needed, including Health, Safety, and Security, PC Support, Employee Relations, etc.

• Maintain an accurate inventory of facility-related equipment and supplies including:

• Paper

• Toner

• Office furniture (couches, tables, chairs,)

• Office equipment (printers, computers, A/V, glass boards)

• Act as escalation point for facilities-related issues in Lynnwood

• Support Facilities Manager with day-to-day operations of Lynnwood office with routine building checks, ensuring HVAC, lighting, flooring, plumbing, coffee/water, micro market, etc. are all operating efficiently

Vendor Management Support

• Coffee:

-Ensure coffee supplies are delivered and stock replenishment.

-Ensure coffee equipment is maintained as per service agreement and support any other repair & maintenance of the equipment as needed in between services.

• Janitorial:

-Support and monitor day porter day to day services, validating quality and scope as per the agreement.

-Schedule walkthroughs with the janitorial manager to point out deficiencies in areas serviced.

• Landlord Property Manager

-Facilitate communication between Expeditors and building property manager.

-Liaison between employees and building engineers for facility needs.

-Use of the Landlord service and maintenance portal to report deficiencies in the space and request service for common building functions, such as: HVAC, plumbing, lighting, electrical, flooring, windows, and fire protection.

• Office Supplies:

-Maintain agreed upon office supply stock and replenishment (paper, toner)

• Micro-markets

-Support installation and continued supply of micro-market inventory

Additional duties and responsibilities:

• Work with Corporate Employee Relations team as appropriate on accommodation requests.

• Monitor facility-related requests by employees to improve their day-to-day work experience.

• Support Expeditors ID badge needs (taking pictures for new and replacement badges).

• Actively contributes to team discussions about ideas for process improvements, efficiency and growth based on own experiences.

• Uses judgment to escalate issues when appropriate.

• Meets Expeditors’ annual training requirements.

• Adheres to Expeditors’ 10 cultural attributes:  Appearance, Attitude, Confidence, Curiosity, Excellence, Integrity, Pride, Resolute, Sense of Humor, and Visionary.

• Performs other duties as assigned or as may be necessary.

Experience and Skills Required:

• Must have strong customer service focus

• Ability to communicate effectively and work in collaboration with a team

• Ability to multi-task and remain organized among multiple ongoing projects

• Must demonstrate a willingness to work, be flexible, and rotate task schedules based on departmental needs

• Proficiency in Microsoft Office programs such as Excel and Outlook

• Attention to detail and highly organized

• 1-2 years of professional work or customer service experience required

• Excellent interpersonal skills, including proven abilities to listen, comprehend, and communicate effectively verbally and in writing

• Firm ethics and cultural awareness

Pay and Benefits

Hourly rate: $24.00 - $26.00 (DOE)

Expeditors offers competitive benefits to all full-time employees, including:

• Paid Vacation, Holiday and Sick Time

• Health Plan: Medical, Prescription Drug, Dental and Vision

• Health Savings Account

• Dependent Care Flexible Spending Account

• Life and Long-Term Disability Insurance

• 401(k) Retirement Savings Plan

• Various Optional Life and Disability Plans

• Commuter Benefits

• Employee Stock Purchase Plan

• Training and Education Program

   

Location:

Expeditors’ Lynnwood Corporate Headquarters, located at:

• 19020 33rd Ave. West 6th floor Lynnwood, WA 98036

   

All your information will be kept confidential according to EEO guidelines.