Experience Inc. Jobs

Description

At Amazon, we're working to be the most customer-centric company on earth. To get there we need passionate and hard-working people. If you are interested about building innovative systems to protect customer safety at scale while enabling Amazon to build the place where customers can find and buy anything online, this is your chance to make history.

The EU Product Safety & Compliance team is looking for a Senior Risk Manager for the EU Listing Control team.

You will provide the program management leadership and coordination to ensure tech and other internal stakeholders teams are sensitive to product and food safety program needs and prioritization requirements. These needs directly impact the lives of Customers by enabling them to build confidence in the products Amazon sells online and in physical stores. You’ll manage complex, multi-disciplinary projects from start to finish and working with stakeholders to plan requirements, manage project schedules, identify risks and communicate/report clearly with cross-vertical stakeholders. You’ll be interacting with different internal and external stakeholders across different time zones.

What do we do? We ensure that products on Amazon deserve the Trust of our customers by ensuring they are safe, compliant and include all information that matters to them.

Examples:

• We block tobacco (and 20K other product types)

• We remove false claims, e.g. “this pill cures cancer”

• We ask customers to confirm their age before letting them buy whisky (and any alcoholic beverage, e-cigs, bladed products…)

• We collect test results on toys to ensure they cannot cause damage to a child (and for dietary supplements, appliances that can get into fire, baby transportation…)

• We display in the website the Energy Efficiency Label (and allergens for food, safety warnings for toys…)

We invest in technology to do this at scale.

We create and drive programs to ensure compliance with new safety and compliance regulations.

We make of Customer Trust a competitive advantage.

You will possess strong project management skills, be detail driven and have excellent problem-solving abilities, as well as having a well-rounded technical background in tech solutions.

Key job responsibilities

We are looking for an independent and organized self-starter with a solid background on program management to join our team. The candidate requires negotiation skills, ability to influence, analytical talent and ownership. The role needs a results-oriented analytical approach to drive important decisions, measure progress and improve risk management and/or the customer and supplier experience. In this position, the candidate will:

• Lead, own and maintain the plan for safety and compliance controls at scale across different product and food categories and businesses.

• Influence internal stakeholders and leaders at multiple levels across tech, legal, operations and business areas.

• Work across tech, compliance and business teams to drive cross-functional projects

• Work with stakeholders to identify resources, assemble project teams, and assign responsibilities.

Assess costs, benefits and risks; anticipate bottlenecks; identify, track and mitigate issues; manage escalations; anticipate and make trade-offs; and balance business needs with technical constraints.

• Clearly communicate goals, responsibilities, issues and status to team members and stakeholders.

• Drive effective teamwork, collaboration and commitment across multiple disparate local and remote groups with conflicting priorities

• Support cross-functional teams on the day-to-day execution of projects and initiatives with data.

• Conduct Ad-hoc data retrieval and analysis using databases, Excel and other data management systems. Draw coherent conclusions from metrics and detail next steps to stakeholders.

About the team

The Listing control team is part of the EU Product Safety team. We work to ensure that all the products offered internationally, across the various Amazon business channels, are safe for our customers, compliant with all food safety legal requirements. We bring SME knowledge and technical expertise leveraging technology solutions to serve Amazon business, suppliers and customers.

We are open to hiring candidates to work out of one of the following locations:

Luxembourg, LUX

Basic Qualifications

• Knowledge of Microsoft Office products and applications at an advanced level

• Experience in compliance, audit or risk management

• Bachelor's degree or equivalent

Preferred Qualifications

• Project Management Professional (PMP) or equivalent certification

• Experience leveraging technology and implementing lean principles / Six Sigma methodologies to drive process improvements or equivalent

• Master's degree or equivalent

Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice (https://www.amazon.jobs/en/privacy_page) to know more about how we collect, use and transfer the personal data of our candidates.