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Amazon EU ACES Sr Program Manager, EUCF ACES in Luxembourg, Luxembourg


Operations is at the heart of Amazon’s customer experience and differentiation. Our ambition is to be the earth’s most customer-centric business and set the industry standard for customer innovation and experience. The EU Amazon Customer Excellence System (ACES) Team is responsible for driving step-change improvements in the performance of Amazon’s European Operations from vendor through to customer. We work backwards from the customer and define new innovative solutions that raise the bar on customer experience and speed whilst constantly lower our cost of fulfilment and supporting our continued high growth. The team will work on top strategic projects and opportunities across the European operations influencing business-critical decisions and taking the performance of the operations to the next level. This is a fast-paced, challenging and deadline driven environment. It is expected that members of the ACES team can develop their careers by progressing to more senior roles within the team or by moving into numerous challenging and sought after leadership roles in fulfilment operations, transportation, or supply chain after spending time within ACES. This role will require travel as required to drive project deliverables.

We are open to hiring candidates to work out of one of the following locations:

Luxembourg, LUX

Basic Qualifications

  • Bachelor’s Degree in Engineering or Science-based subject

  • Relevant project and people management experience in either Business Consulting, operations, or Supply Chain

  • Relevant experience in operational, process, and performance improvement projects including process mapping and process re-design

  • Relevant experience across the full project lifecycle: analysis, design and implementation

  • Relevant experience in communicating complex concepts with ability to influence diverse audience at different levels

  • Relevant experience of analysing and distilling down complex operating models and identifying where the value and opportunity is

  • Relevant experience in complex change management projects which involves stakeholders that can be sceptical/resistant to change

Preferred Qualifications

  • MBA

  • Experience dealing with ambiguity, and proficiency of hypothesis-led problem solving

  • Experience in operating at both a strategic and operational level

  • Experience in taking unpopular positions with ability to influence senior stakeholder

  • Relevant experience in driving complex initiatives with limited oversight

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