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The primary responsibility of the Associate Client Manager is to support the Client Management team in managing and growing client relationships. This role learns how to drive expansion and renewals across all solutions within assigned accounts.

This role is responsible for developing the skills to sell the company’s products or services to and maintaining relationships with existing client accounts.

What you'll be doing

Key Roles and Responsibilities:

• Supports the Client Management team in managing and growing relationships to drive expansion and renewals across all solutions within assigned accounts in the foundational segment.

• Assists with minimizing churn and maximizing retention as well as learning how to uncover opportunistic HVS opportunities.

• Under supervision, assists with driving client satisfaction throughout the entire lifecycle of the clients’ buying process, by assisting with the commercial agreement for each client.

• Under direct guidance, engages with clients to address concerns and develops ability to provide recommends possible solutions that can be delivery by NTT.

• Develops the ability to generate demand by assisting with the identification of client current needs and engages clients through digital marketing channels.

• Learns how to build enduring relationships and develops an understanding of the client industry, business environment and strategy to identify current and future opportunities for NTT.

• Effectively articulates how NTT can add value through our services and solutions, with a focus on HVS offerings.

• Under supervision, influences and works closely with vendors to achieve required results.

• Use NTT’s sales tools and methodology to effectively manage territory, accounts, opportunities, pipelines and forecast.

• Develops open and effective channels of communication in with each client within the assigned account.

• Assists with revenue growth by inspiring clients to additional services.

• Becomes the reliable point of contact for clients that is required to establish a strong business relationship.

• Aims to achieve performance targets and exploit opportunities, whilst displaying notable client service orientation.

• Works under supervision to implement and/or align governance and compliance policies in own practice area to identify and manage risk exposure liability.

• Learns how to monitor and control financial governance and compliance to ensure the effective management of financial cost

Knowledge, Skills and Attributes:

• Sales business acumen - The skills supporting successful selling through organizational and business outcome mindset. Success will require focusing on planning, leveraging tools and data, and concentrating on NTT business requirements. Developing the skills to understand your client’s business (including commercial and financial aspects) in order to bring value to them from NTT’s portfolio of services.

• Sales client engagement and management - The skills used to effectively manage and analyze the client throughout the client lifecycle, with the goal of improving client relationships and driving sales growth. Success will require detailed understanding of client needs, effective sales planning, and building trust, all while managing to client expectations. Developing the skills required to know your client, building effective & lasting relationships with them and to be seen as a trusted advisor.

• Sales solution skills - The knowledge of NTT's offerings, client applications, use cases and market trends and the skill to apply them to individual client and prospect situations that positions the sales team member as an expert client advisor. Success will require the ability to link NTT offerings, including high-value services to specific client and prospect needs and outcomes.

• Sales pursuit - The skills and knowledge that enable a sales team member to create success by identifying and advancing opportunities at assigned prospects and clients. Success will require both individual ownership as well as accountability for coordinating internal and external resources in order to close sales opportunities.

Academic Qualifications and Certifications:

• Bachelor's degree or equivalent in Business Management or related field

• Relevant business or sales certification(s)

Required Experience:

• Entry level experience in a similar type of role preferably gained within a similar type of working environment.

• Relevant demonstrated Inside Sales experience.

• Relevant client engagement experience

Workplace type :

On-site Working

About NTT DATA

NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long-term success. We invest over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure, and connectivity. We are also one of the leading providers of digital and AI infrastructure in the world. NTT DATA is part of NTT Group and headquartered in Tokyo.

Equal Opportunity Employer

NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.