Job Information
Menzies Aviation Supervisor- Cross Utilized in Lubbock, Texas
Description
Essential Duties and Responsibilities:
Performs new employee introduction to work area, explains work rules, uniform policy, time clock process, office-terminal procedures and provides overview of department operations.
Trains employees on specifics or assigns employees to work with an experienced representative.
Ensures that employees are fully trained on company policies and procedures including telephone procedures, cash handling, security procedures and systems.
Interfaces with other departments to ensure that service issues are addressed and corrected to ensure quality of service.
Comfortably and continuously move/lift customer luggage with an average weight of 50 pounds, including some pieces exceeding 75 lbs.
Promptly handles all customer service complaints with a focus on positive resolution.
Supervise Lead Agents; allocating agent resources as needed.
Ensure that personnel adhere to established company safety regulations.
Read and interpret aircraft weight and balance loading instructions, hazardous material identification label, aircraft loading manifest, and baggage and cargo routing tags.
Assist in all areas of the operation.
Operate various pieces of ground support equipment.
Other duties as assigned.
Required Skills:
Must be at least 18 years of age.
Ability to supervise up to 10-15 agents.
Maintain a valid driver’s license, with a good driving record.
One year college certificate or technical school, six months related experience or equivalent combination of education and experience.
Must be available and flexible to work variable shifts including nights, weekends, and holidays.
Must be able to stand for long periods of time at the ticket counter and gate check-in areas.
Must have strong verbal and written communication skills.
Knowledgeable of computer software programs.
Work is done indoors and outdoors. Must be comfortable working in all weather conditions.
Must be able to speak, read and write in English proficiently.
Must pass pre-employment drug test.
Capable of lifting up to 75 lbs.
Qualifications
Education
Preferred
- Associates or better
Licenses & Certifications
Required
EMPLOYEE BADGE
DRIVERS LICENSE
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)