Job Information
TEXAS DEPARTMENT OF FAMILY AND PROTECTIVE SERVICES APS Field Administrative Assistant II in LUBBOCK, Texas
Job/Position DescriptionThe Department of Family and Protective Services (DFPS) APS Field Administrative Assistant II performs routine administrative and technical program assistance work for the Adult Protective Services (APS) Division. Serves as the primary point of contact for receiving, reviewing, and routing all intakes received from Statewide Intake (SWI) within established timeframes and case priority level. Notifies supervisors or workers of priority intakes according to policy; logs, routes, and tracks various unit information as instructed by the unit supervisor; facilitates studies by collecting data, tracking workers, and forwarding information appropriately; compiles and enters for incoming cases; and receives and routes mail, handles incoming telephone calls, including recording messages, routing, and transferring calls appropriately. The position provides administrative support to unit supervisors and staff. The position interacts routinely with the DFPS staff and the public. Works under moderate supervision, with limited latitude for the use of initiative and independent judgement.WHY WORK FOR DFPS?The Texas Department of Family and Protective Services (DFPS) is responsible for protecting the unprotected and#151; children, elderly, and people with disabilities and#151; from abuse, neglect, and exploitation. DFPS accomplishes this responsibility by employing over 12,000 workers who live up to the agency's Mission, Vision, and Values{target="blank"} in service to the citizens of Texas.DFPS is not only a qualifying organization for the Service Loan Forgiveness Program{target="blank"}, which forgives the remaining balance on college student Direct Loans after making 120 qualifying monthly payments, but also offers excellent health benefits{target="blank"}, special discounts on many products and services through the Discount Purchase Program{target="blank"}, a lifetime monthly retirement annuity as well as Texa$aver 401(k) and 457 Programs under the Employees Retirement System{target="blank"} of Texas. An additional benefit you will receive is 12 days of paid annual leave, 12 sick days, and the potential to earn up to four days of administrative leave each year. Your annual paid leave accrual increases as your tenure increases. Essential Job FunctionsAttends work on a regular and predictable schedule in accordance with agency leave policy and performs other duties as assigned.Serves as the primary point of contact for receiving, reviewing and routing all intakes received from the Statewide Intake (SWI) abuse and neglect reporting department for their area and region of responsibility in accordance with established timeframes and case priority level. Reviews every intake that is received for the assigned area and region, and routes all APS specialists, daily. Response cases to the appropriate units. Routes all cases within the area/region in accordance with established timeframes and case priority level. Reviews intakes received to determine if there is an active investigation and identifies and alerts the primary assigned caseworker and supervisor of the new report. Serves as the primary point of contact for SWI intake on all https://jobshrportal.hhsc.state.tx.us/ENG/CareerPortal/jobprofile.cfm?szOrderID=596055 Copy the URL in the preceding sentence to an Internet Explorer browser to apply to the job directly through the Texas Health and Human Services Career Portal.