Experience Inc. Jobs

This position is for a (TCE Construction Branch Manager) located in Louisville, MS.

Summary: Taylor Construction Equipment distributes multiple lines of construction products with a passion for product, service, and support. TCE supports the construction industry with reliable equipment. Taylor Construction Equipment Dealer is seeking a dedicated and experienced Branch Manager to oversee our branch operations. The ideal candidate will have a deep understanding of Taylor construction equipment products, strong sales, and management skills, and a passion for delivering exceptional customer service. The Branch Manager will be responsible for driving sales, managing inventory, and leading a team of sales professionals to achieve business goals. This position reports to the Operations Manager of Taylor Construction Equipment who has the responsibility to supervise the activities of all Branch managers. Reporting to the Branch Manager is a parts supervisor, service supervisor, field service mechanics, administrative clerk, shipping and receiving clerks. Other personnel may be added from time to time. The Construction Branch serves as liaison between the customer and the company in the respective territory. The Manager directs the activities of supplying parts and labor to service and repair the broad range of TCE products and to repair, rebuild, or replace any of the various accessories and/or attachments.

Duties and Responsibilities:   Staff, trains, and develops warehouse and service Evaluates performance. Recommends appropriate recognition and reward. Plans and organizes schedules and activities of servicepersons in the field and follow up to ensure customer needs are met. Provides and maintains facilities and equipment for receiving, storing and issuing. Establishes proper inventory levels for Maintains level by accurate record keeping of requisitions, receipts, and issuance of parts. Receives direct orders, sells over the counter, ships and delivers. Receives calls from customers, dispatches a serviceman on a "first come, first served" basis, deviating from this schedule when emergencies arise. Parts are sold over the counter to walk-in customers and are also mailed and/or delivered because of telephone or mail. Maintains a stock of inventory of parts, issues a standard minimum supply to the service trucks, and supplies additional parts as needed. Serves as consultant to customers on service work. Requests services of service technicians as. Prepares and submits period reports on parts, time, travel, malfunctions, for billing or payroll. Purposes and for updating inventory and service history. Evaluates Construction Branch Initiates improvement toward overall company profit objective. May be required to accompany a Taylor salesperson assigned to his/her territory to visit customers to enhance the sale of Taylor products and often serves as a consultant on customer problems and may perform field service work him/herself, especially in making estimates on major repair jobs. Cooperates with company salesperson in territory to build company image and boost sales. Accountable for administering area of authority with intensity, consistency, good judgment, and common Delegates this authority to subordinates by teaching them the rules of good management practices.

Job Specifications or Qualifications: High School Diploma or GED Equivalent. Required to have a thorough knowledge of company policies and practices affecting customer service work.