Job Information
Walden Security Site Supervisor (Unarmed) - Brown Forman Corporate in Louisville, Kentucky
The Site Supervisor will be responsible for the daily operations, training and development of Security Officers at their location. The successful candidate will possess a strong knowledge of supervisory practices, procedures, and security operations.
Duties may include the following; other duties may be assigned by the Operations Manager or Branch General Manager:
Responsible for the performance of all shifts and Security Officers on duty;
Has a working knowledge and understanding of the Specific and General Post instructions for post(s). Has practical knowledge of all additional and emergency post instructions that are called for by the client;
Patrols post assigned by walking or using company provided vehicle where applicable;
Conducts inspections of Post and Security Officers for proper compliance with the specific Post Orders, Walden Security procedures and general knowledge of post assignment;
Informs the Post supervisor, Roving or Field Supervisors and the Operations Manager of matters/issues that cannot wait until the next workday;
Records the daily events of their post on the Officers Daily Reports (ODR) which will be reviewed by the Post Supervisor, Roving or Field Supervisors and the Operations Manager;
Registers at watch stations to record time of inspection trips and contracted random inspections.
Assists in conducting on-the-job-training for newly assigned Security Officers as necessary;
Responds to urgent client needs/requests for services or changes to services;
Properly notifies authorities (supervisors, police or fire department, client, etc.) of emergency situations and/or post order violations;
Examines doors, windows, and gates of assigned posts to determine that they are secure;
Warns violators of rule infractions, such as loitering, smoking, or carrying forbidden articles, and expel persons engaging in suspicious or criminal acts;
Immediate responsibility to direct, supervise, and support assigned site Security Officers.
Monitors the performance of Security Officers, Patrol Officers, and SOC Operators, performing random inspections and providing direction as needed.
Maintain weekly schedules to ensure each post is staffed with capable and trained personnel.
Escalate staffing concerns immediately to the Account Manager.
Communicate daily and weekly with the Account Manager regarding account performance and Security personnel performance.
Assist with the training and development of Security personnel.
Conduct investigative video reviews and report findings; Assist in conducting investigations and update requestors in a timely manner.
Review incident reports for quality, completeness, and accuracy.
The Site Supervisor will act as a liaison between the Account Manager, Operators, and Security Officers, providing coaching, recognition, and corrective discipline.
Perform audits and run reports as needed.
Inspects posts as scheduled and meets with Officers to outline tasks and responsibilities.
Ensure that Officers sign in and out for their scheduled shifts accurately for every shift.
Possess effective written and oral communication and interpersonal skills with ability to deal with all levels of personnel and the general public in a professional and effective manner.
Assists in conducting on-the-job-training for newly assigned security officers as necessary.
Ensures Security Officers adhere to uniform dress and grooming standards consistent with company standards.
Ensure timely notification of all serious incidents.
Able to manage and handle situations of a sensitive nature and maintain company’s confidentiality and information security practices (personnel issues, investigations, public relations incidents, emergency personnel contact information, etc.).
Minimum Qualifications:
High school diploma or equivalent
1+ year experience in a supervisory, or leadership role.
Requires a year of related experience in any of the following categories; crisis management, physical security, critical infrastructure protection, risk controls, or loss prevention.
Display exceptional customer service and communication skills.
Ability to handle crisis situations at the client site, calmly and efficiently.
Able to work in various environments such as cold weather, rain/snow, or heat.
Stand or walk on various surfaces for long periods of time.
Maintain daily logs and prepare and provide reports as required.
Must possess strong computer skills with a high proficiency in the Google workspace and an ability to find information fast.
Client Management Skills
Strong Leadership skills
Knowledge of supervisory practices, procedures, and security operations
Ability to provide positive direction and motivate performance.
Strong attention to detail
Strong written and verbal communication skills
Ability to solve conflict/problem solve.
Maintain the highest ethical and professional standards.
Must be able to multi-task and self-manage in a dynamic environment.
Must be knowledgeable of all company policies and procedures.
Maintain effective relationships with all levels of the company and client organization
Job Requirements
Strong understanding and troubleshooting capabilities for CCTV, Physical Access Control, and various Security Software Platforms utilized by the organization.
Must be detail-oriented, organized with the ability to multitask in a fast-paced, deadline-oriented environment.
Ability to analyze problems, identify causes, and implement results-oriented solutions.
Excellent organizational and time management skills.
Must possess strong computer skills with a high proficiency in the Google workspace and an ability to find information fast.
A professional demeanor, along with excellent customer service skills
Ability to work independently while also being a team player.
Excellent verbal and written communication skills in English. Fluency in other languages is a plus.
Conduct routine alarm testing and remote audits.
Manage access cards
Maintain daily logs and prepare and provide reports as required.
Analytical mindset with the ability to identify and escalate critical issues.
Typing - 40 WPM, minimum
Requires a year of related experience in any of the following categories; crisis management, physical security, critical infrastructure protection, risk controls, or loss prevention.
Position requires sitting, heavy phone usage, and screen exposure for extended periods of time.
The ideal candidate:
You have a minimum of 2+ years of experience in a physical Security Operations Center (SOC), a GSOC, or security and/or law enforcement dispatch center.
Experience in alarm monitoring
You have a working knowledge of mass notification tools.
You can rapidly analyze large amounts of information while maintaining composure during high-stress circumstances.
You are prepared to work in a 24/7 operations center on a designated shift where you have the flexibility to cover extra hours as needed.
An Associates and/or Bachelor’s Degree is preferred in an area of study relevant to this position (i.e., Security Management, Criminal Justice, Emergency Management, Homeland Security, etc.)
Disclaimer:
This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.
Pay Rate
$26—$26 USD
We offer every employee — from executive managers to administrative support to security professionals — unique and generous benefits, as well as opportunities for career growth.
So if you’re ready to embark on a meaningful career with one of the nation’s most dynamic and fastest growing security companies, apply with Walden Security today.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, protected veterans status, or disability. EOE / AAP Employer / Minorities / Females / Vet / Disabled. VEVRAA Federal Contractor.
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