Job Information
BrightSpring Health Services IT Services Analyst in LOUISVILLE, Kentucky
Our Company
BrightSpring Health Services
Overview
Provides hardware, software, and systems support for BrightSpring’s employees. Responsible for coordinating delivery of services to internal users and collaborates with cross-functional teams to ensure IT services are operational. Acts as a point of contact for incident escalations and works both collaboratively and independently to triage and resolve IT issues.
Responsibilities
Provides resolution of technology problems that are escalated from Level 1 Service Desk
Assists with Level 1 Service Desk analysts as needed
Monitors outstanding issues to ensure both response and resolution times are met
Addresses, escalates, and guides the progress of IT requests for customized applications with exceptional attention to follow-through
Acts as backup for the BrightSpring Genius Bar by being fully versed on all IT solutions
Motivates the team and stakeholders to act without direct authority
Provides status updates to Information Technology management, and functional areas regarding unresolved requests and system outages
Acts as a liaison between Support Center end users, technical support staff, and Information Technology management
Performs software installations and data backup and recovery for end users
Leads and assists on various projects regarding new applications or technology
Creates and maintains knowledgebase articles
Works as an administrator in Cisco Call Manager and Cisco Unity; Provides technical support and processes user requests regarding Cisco phones
All other duties as assigned
Qualifications
Associate Degree in related field or equivalent experience preferred
Minimum of twoyears’ experience in a customer support environment with proven desktop, technical and training skills, including experience supporting resources at all levels in an organization.
Professional Certifications such as Net+, CCNA Collab, CCNE, HDI, or ITIL is a plus
Experience with Active Directory, remote desktop tools, and ticketing systems
Experience with Microsoft Office products, Outlook, and Microsoft Windows 10 and Office365 required
Experience with Cisco Call Manager, Unity, and Finesse
Expert knowledge of software, hardware, systems, and applications used by BrightSpring associates
Excellent analytical and problem-solving skills to diagnose and resolve related problems
Ability to interact effectively with Executive and all other levels of BrightSpring employees
Ability to work efficiently on multiple tasks and projects at any given time
About our Line of Business
BrightSpring Health Services provides complementary and integrated home- and community-based pharmacy and health solutions for complex populations in need of specialized and/or chronic care. Through the Company’s service lines, including pharmacy, home health care and primary care, and rehabilitation and behavioral health, we provide comprehensive care and clinical solutions in all 50 states to over 400,000 customers, clients and patients daily. For more information, visitwww.brightspringhealth.com. Follow us on Facebook (https://www.facebook.com/brightspringHS/) , Twitter (https://www.twitter.com/BrightSpringHS/) and LinkedIn (https://www.linkedin.com/company/brightspringhealth/) .
Salary Range
USD $49,000.00 - $73,400.00 / Year
ALERT: We are aware of a scam whereby imposters are posing as employees from our company. Beware of anyone requesting financial or personal information. We take pride in creating a best-in-class candidate experience. During the recruitment process, no recruiter or employee will request financial or personal information (Social Security Number, credit card, driver’s license, bank information, or payment for work equipment, etc.) from you via text or email. If you are suspicious of a job posting or job-related email mentioning our company, please contact us at TalentAcquisition@brightspringhealth.com .
Click here (https://www.brightspringhealth.com/careers/frequently-asked-questions/) for additional FAQ information.
Job LocationsUS-KY-LOUISVILLE
ID 2024-156087
Line of Business BrightSpring Health Services
Position Type Full-Time
Pay Min USD $49,000.00/Yr.
Pay Max USD $73,400.00/Yr.