Job Information
University of Louisville Department Coordinator V (Assignments and Billing) in Louisville, Kentucky
Minimum Requirements:Bachelor's degree in a related field and two (2) years of relevant experience or an equivalent combination of education and experience. Grade 5N HourlyPosition Description:There are two positions available. The primary function of the Department Coordinator V (Assignments and Billing) position is to deliver excellent customer service to current and future residential students in UHRE (University Housing and the Resident Experience). This position includes researching policies and procedures, analyzing data and initiating change to improve efficiency and accuracy. The position will assign students , troubleshoot issues, and identify and develop communications to student residents. Position will provide regular and ad hoc reports to department staff, and meet regularly with other offices/departments across the university to discuss issues. Essential Duties and ResponsibilitiesPlan, manage and facilitate year-round student assignments to ensure diversification including special circumstances.Provide exceptional customer support to students and parentsIdentify, develop and lead efforts to improve communications Accurately create and maintain electronic filesRun statistical reports regularly to assess current space availability, new applicant numbers, gender counts, etc.Complete Billing AuditsCreate and reconcile ad hoc reportsKeep accurate and historical occupancy statistics to help analyze trends and year to date comparisonsInterpret and explain relevant billing and assignment issues to the end user of the dataWork closely with Operations Team to audit and troubleshoot student accounts related to housing.Analyze systems, policies, and procedures and initiate change to improve departmental efficiency and accuracyTrain staff on assignments procedures. This includes semesterly training for the Resident Experience staff Consult on assignments related eventsSelect, train, supervise, evaluate and terminate student employees when necessary .Ensure that student staff are properly training including creating, updating or modifying training documents, manuals etc. as necessaryDirect liaison with university departments impacted by assignments.Build close relationships with university departmentsEnsure all ADA accommodations, ESA accommodations, etc.Contribute professionally to the administrative team, housing, living learning communities, and Student AffairsAttend student recruitment events locally and regionally.Attend professional development opportunities to increase knowledge regarding RMS, assignments, etc.Train staff on assignments procedures. This includes semesterly training for the Resident Experience staff.Candidate must have:Ability to communicate with a variety of constituents, both verbally and in writingAbility to organize workflow and coordinate projects and processes with teamAbility to think critically and preempt problems whenever possibleAbility to interpret and communicate policy, process, and proceduresAbility to work weekends and evenings as requiredPreferred Qualifications:Bachelor's degree in a related field and 2-4 years experience in Housing and/or Accounting degree.Experience and familiarity with StarRez (Housing software)Telerik reportingSQL Statement writingCompetencies:Task completionProven customer service skillsSelf directedness and self motivatorAttuned to the student voice.Understanding of billing and assignments dataCompensation will be commensurate to candidate experience.Equal Employment OpportunityThe University of Louisville is an equal opportunity, affirmative action employer, and is committed to providing employment opportunities to all qualified applicants without regard to race, sex, age, color, national origin, ethnicity, creed, religion, disability, genetic information, sexual orientation, gender, gender identity and expression, marital status, pregnancy, or veteran status. If you are unable to use our online application process due to an impairment or disability, please contact the Employment team at employment@louisville.edu or 502.852.6258.Assistance and AccommodationsComputers are available for application submission at the Human Resources Department located at 215 Central Avenue, Ste 205 - Louisville, Kentucky 40208.If you require assistance or accommodation with our online application process, please contact us by email at employment@louisville.edu or by phone 502-852-6258.