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XPO, Inc. Customer Service Representative in Louisville, Kentucky

Customer Service Representative

Requisition Id: 372851

Business Unit: LTL


Louisville, KY, US, 40219

What you’ll need to succeed as a Customer Service Representative at XPO

Minimum qualifications:

  • 2 years of customer service experience

  • Strong computer, typing and 10-key skills

  • Experience with Microsoft Office

  • Available to work a variety of shifts, including days, evenings, nights and weekends

Preferred qualifications:

  • Transportation experience

  • Excellent verbal and written communication skills

About the Customer Service Representative job

Pay, benefits and more:

  • Pay starts at $20.63

  • Full health insurance benefits on day one

  • Life and disability insurance

  • Earn up to 13 days PTO your first year

  • 9 paid company holidays

  • 401(k) option with company match

  • Education assistance

What you’ll do on a typical day:

  • Bill shipments according to applicable tariffs and pricing agreements

  • Recognize and resolve documentation errors

  • Assist customers with inquiries, including tracing shipments, rate quotes, tariff discrepancies and billing and invoicing questions

  • Perform general clerical duties as assigned, including answering and directing phone calls, filing, data entry and billing

  • Process over, short and damaged freight and related documentation for customer resolution

Customer Service Representatives are required to:

  • Walk and/or stand for extended periods on a loading dock that is not climate-controlled and may be slippery

About XPO

XPO is a top ten global provider of transportation services, with a highly integrated network of people, technology and physical assets. At XPO, we look for employees who like a challenge and can communicate effectively in all situations. We want to leverage your skills and years of experience to drive positive results while ensuring a bright future for yourself and XPO. If you’re looking for a growth opportunity, join us at XPO.

We are proud to be an Equal Opportunity/Affirmative Action employer. Qualified applicants will receive consideration for employment without regard to race, sex, disability, veteran or other protected status.

All applicants who receive a conditional offer of employment may be required to take and pass a pre-employment drug test.

The above statements are not an exhaustive list of all required responsibilities, duties and skills for this job classification.

Review XPO's candidate privacy statementhere (https://jobs.xpo.com/content/CANDIDATE-PRIVACY-NOTICE/?locale=en_US) .