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BrightSpring Health Services


Clinical Denials Management and Audit monitors, responds to, and performs the clinical denial and appeal processes across Home Health branches for all payor types striving to improve clinical documentation and minimize lost revenue. They conduct analysis on denials and appeals and identify trends that present process improvement and revenue protection opportunities. Monitor state and federal regulatory agencies to maintain up-to-date knowledge of changing rules and regulations relating to payer requirements and documentation. This position supports the development of standard operating procedures and plans, training, and provides subject matter expertise around clinical documentation and denials management. They will also support detailed level reporting and analytics, clinical appeals, root cause analysis, and address identified trends in reasons for denials; work in partnership with Home Health operations and customers to drive improvement in the quality of services delivered to patients.


  • Responsible for responding to, managing, and monitoring payer Additional Documentation Requests (ADR) and communications - works with branch staff to gather required information and submit timely responses to ADR requests

  • Monitors denials, collaborates with branch and billing staff to determine appropriate response, manages appeals process up to and including the ALJ hearing level

  • Receives, monitors, and responds to Government payer Recovery Audit Program (RAC, ZPIC, etc) requests

  • Audits patients records for quality and compliance per applicable home health regulations for submission for pre-claim review process of Review Choice Demonstration

  • Audits patients records for quality and compliance per applicable home health requirements or for other projects per agency need including but not limited to improvement plans as part of targeted probe and educate surveys, performance improvement programs, and patient safety surveys

  • Formulates and submits letters of appeal. Creates an effective appeal utilizing relevant and effective clinical documentation from the medical record; supported by current industry clinical guidelines, evidence-based medicine, local and national medical management standards, and protocols

  • Performs ad hoc audits and reporting per request

  • Analyzes information gathered by audits and reports and makes recommendations for changes to or development of policy/process and education

  • Tracks/trends audit result reporting results and shares with all interested stakeholders (e.g., compliance, legal, clinical support, local operations, and clinical staff)

  • Acts as a resource and has expert knowledge of Medicare, Medicaid, and other applicable regulatory requirements

  • Provides consultation and education for clinical staff as needed to ensure accurate, timely, compliant documentation that drives accurate billing

  • Other duties as assigned


  • Requires a degree in Nursing

  • Current license/registration by state of hire as a nurse

  • Two years of experience in health care utilization review or home care

  • Expert written and verbal communication skills and the ability to present to groups of all sizes Strong interpersonal skills

  • A thorough knowledge of federal regulations and Medicare requirements is required along with analytical skills to interpret and apply regulatory requirements

  • Extensive knowledge of Home Health or Hospice operations, compliance requirements

  • Extensive experience in working with Payer requirements, ADR requests, Denials, Appeals, RAC/ZPIC responses

  • Ability to prioritize tasks and manage multiple projects

  • Strong analytical and problem-solving skills with attention to details

  • Ability to utilize a personal computer and other office equipment

  • Proficient use of Electronic Medical Record software

  • Proficient use of Microsoft Office Suite—Excel, Word, and PowerPoint

  • Solid ability to learn new technologies and possess the technical aptitude required to understand flow for data through systems as well as system interaction

About our Line of Business

BrightSpring Health Services is a leading provider of complementary home and community-based pharmacy and health services for complex populations in need of chronic and/or specialized care. Through the company’s pharmacy and provider services to seniors and specialty (including behavioral) populations, we provide comprehensive care and clinical services in 50 states to over 360,000 customers, clients and patients daily. The company’s services foster greater patient and family satisfaction, improve outcomes and reduce health care system costs, and are supported by industry-leading quality outcomes. For more information, visit www.brightspringhealth.com. Follow us on Facebook (https://www.facebook.com/brightspringHS/) , Twitter (https://www.twitter.com/BrightSpringHS/) and LinkedIn (https://www.linkedin.com/company/brightspringhealth/) .

ALERT: We are aware of a scam whereby imposters are posing as employees from our company. Beware of anyone requesting financial or personal information. We take pride in creating a best-in-class candidate experience. During the recruitment process, no recruiter or employee will request financial or personal information (Social Security Number, credit card, driver’s license, bank information, or payment for work equipment, etc.) from you via text or email. If you are suspicious of a job posting or job-related email mentioning our company, please contact us at TalentAcquisition@brightspringhealth.com .

Click here (https://www.brightspringhealth.com/careers/frequently-asked-questions/) for additional FAQ information.


ID 2024-141285

Line of Business BrightSpring Health Services

Position Type Full-Time