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Netflix is one of the world’s leading entertainment services with 278 million paid memberships in over 190 countries enjoying TV series, films and games across a wide variety of genres and languages. Members can play, pause and resume watching as much as they want, anytime, anywhere, and can change their plans at any time.

The Role

The Company and Product Strategy:

Instant streaming is a core part of Netflix's strategy for the future. Our first product to support instant streaming to TVs was launched in May 2008. Since then we continue to grow the number of Netflix enabled devices across Smart TVs, Streaming sticks, and Operator set-top boxes now amassing thousands of unique integrations. Our partnerships include many of the world’s top consumer electronics brands, like Samsung, LG, and Sony as well as many top operators globally. Netflix has since expanded into other areas like Games, Ads, Live, and Payment Integration with Partners.

About the role:

With millions of users streaming Netflix, device reliability is a critical focus area. We want to delight our customers with a service that just works, always. The Device Reliability Team is responsible for post-launch monitoring and supporting our partner’s ports of Netflix on Smart TVs, general set-top boxes (e.g. Roku) and MVPD set-top boxes (e.g satellite and cable boxes).

We proactively monitor device and partner payment integration health in the field across hundreds of different models of devices. We triage, root cause, and manage issues to their conclusion as they arise. In addition, we drive learnings from these issues back to the rest of Netflix and work closely with cross functional teams so we can build more resilient products, improve our processes, and build out better monitoring and test suites. For more background and detail on the team please see this LinkedIn post (https://www.linkedin.com/pulse/managing-reliability-across-thousands-netflix-ready-device-petry) .

We are looking for a unique combination of skill sets that would like to join us helping our internal teams and device partners to build and maintain a world-class, highly reliable Netflix solution. If you are great at working with data, triaging outages, inventing new monitoring, reporting, and alerting tools with an eye on providing self-service solutions in order to scale what we do, this is the dream team for you to be a part of.

To learn more about the origins of our teams, check out this podcast (https://frontendhappyhour.com/episodes/brews-in-bars-ecosystem-engineering/) and blog posts from this team:

Automated Alert Analysis (https://www.linkedin.com/pulse/how-harmon-helps-netflix-stay-few-moves-ahead-our-automated-varela/?trackingId=iA64LljFTEGVDLVaH3MRjA%3D%3D)

How Netflix monitors millions of Devices

Parental Leave at Netflix (https://www.linkedin.com/pulse/parental-leave-netflix-netflix/)

Changing Teams at Netflix

We are confident you can do this job if...

• You have experience working on Consumer Embedded devices. Understanding of device security, DRM or video pipeline is a definite plus.

• Demonstrated an analytical approach to large data sets. You are skilled at identifying patterns within large amounts of data.

• Exhibit world-class troubleshooting skills, a passion for creating high-quality solutions and applying your skills to new context areas.

• You know how to create and debug code in python, javascript (optional)

• You have been involved with multiple products throughout the full product lifecycle, including in-field maintenance.

• Worked on large-scale client-server solutions and have experience reading logs across multiple technology sources.

• Knowledge of SQL, data analytics and data representation.

• You have 5+ years of relevant experience.

  However, we are looking for more than just technical chops. The team is also seeking someone who...

• Has a proven track record working with cross-functional teams and driving them towards solving issues.

• Proactive, cross-functional communication with internal/external engineering teams as well as technical leadership is essential for problem-solving.

• Enjoys working side by side with partners on tough problems.

• Knows when time must be taken to build tools to solve ongoing problems.

• Demonstrates an insatiable curiosity for not just “why,” but “how” and “what.”

• Loves pointing to products on the shelf (and in the homes of your friends) to say "I worked on that!"

• Bonus if you have any operational experience in Ads, Live, and/or Games

Our compensation structure consists solely of an annual salary; we do not have bonuses. You choose each year how much of your compensation you want in salary versus stock options. To determine your personal top-of-market compensation, we rely on market indicators and consider your specific job family, background, skills, and experience to determine your compensation in the market range. The range for this role is $270,000 - $720,000.

Netflix provides comprehensive benefits including Health Plans, Mental Health support, a 401(k) Retirement Plan with employer match, Stock Option Program, Disability Programs, Health Savings and Flexible Spending Accounts, Family-forming benefits, and Life and Serious Injury Benefits. We also offer paid leave of absence programs. Full-time hourly employees accrue 35 days annually for paid time off to be used for vacation, holidays, and sick paid time off. Full-time salaried employees are immediately entitled to flexible time off.

We are an equal-opportunity employer and celebrate diversity, recognizing that diversity of thought and background builds stronger teams. We approach diversity and inclusion seriously and thoughtfully. We do not discriminate on the basis of race, religion, color, ancestry, national origin, caste, sex, sexual orientation, gender, gender identity or expression, age, disability, medical condition, pregnancy, genetic makeup, marital status, or military service.

Job is open for no less than 7 days and will be removed when the position is filled.