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Walmart (USA) Senior Manager, Creative, eComm - Tools & Innovation in Los Angeles, California

Position Summary...

What you'll do...

Position Title: Sr Manager, Creative Tools & Innovation

Report to: Head of Creative Business Operations

Group: Marketing Creative

Location: Los Angeles, CA or San Bruno, CA

Walmart Creative Studio is the in-house creative agency for Walmart. Our team develops breakthrough and distinctive design systems and creative conversations that drive business objectives and keep our Fortune #1 brand in the culture. We use creativity and design to win hearts, minds, and wallets.

We are uniquely positioned as the internal creative agency of record to be hyper-focused on the customer experience across all channels, categories, and campaigns. We are ruthlessly focused on human truths, insight-driven creative strategies and integrated creative solutions that build the brand and grow the business - not just with ads but through brand acts and experiences.

We value talent, diversity, innovation, curiosity, collaboration, culture, insights, and results, and we are committed to helping people - all people - live better.

Position Summary

As the Sr. Manager, Creative Tools & Innovation you'll provide subject matter expertise on modern technology and consult with internal teams and partners to identify gaps, recommend creative technical solutions, and establish tool roadmaps in support of the Walmart Creative Studio. You will govern the internal use cases and processes to enable Creative and Production capabilities - working collaboratively to define our ecosystem needs, requirements, interdependencies, risks, implementation, and operations for creative tooling and governance. As part of the Creative Business Operations team, this role works closely with Creative, Integrated Production, and Project Management to advance the Creative Studio's ways of working for optimal innovation, efficiency, and measurement. You will also partner to define internal data and reporting metrics related to our tools with the objective of improving productively, creative output, and our value proposition within the broader Marketing organization. Your passion for technology within a creative environment will help bring new rigor and energy to the Creative Studio infrastructure and tools operations.

This role is responsible for collaborating with Integrated Production to define shared technology needs and gaps, partnering with MarTech to advocate for Creative Studio tools and scale best practices, and working with Marketing Operations and Project Management to align on integrated processes and interdependencies.

We're looking for someone who has a love of technology and culture, a desire to learn, as well as an interest in sharing insights and knowledge with teammates.

About Walmart Marketing

Named Ad Age's Marketer of the Year in 2022, you'll join an internationally recognized team of thinkers, creators, and problem solvers passionate about helping people save money and live better.

Walmart Marketing is a dynamic, multidimensional organization dedicated to redefining how the world shops through impactful creative and fast-paced innovation - all grounded in customer insights and brand strategy. We live out our company values each day while striving to exceed customer expectations and drive growth for the company.

We orchestrate marketing campaigns and experiences that reach millions of daily shoppers. Our work spans the digital and physical spaces and combines the work of numerous internal teams and external advertising and media agencies. Our teams work together to show our customers how they can save money and live better. If you are motivated by complex challenges and want to build the future of commerce and consumer services, a Marketing role at Walmart could be what you've been looking for.

Our Marketing team has flexibility on location. You can live within driving distance to one of our hubs: San Bruno, CA or Los Angeles, CA, with preference given to those in Los Angeles. We're moving toward 3 days in the office per week, with flexibility.

Example of duties:

  • Act as liaison to leaders across Creative Business Operations, Creative, Integrated Production, and Marketing to develop and maintain a strategic direction for creative tooling and processes.

  • Define internal use cases, configurations, support, and process training for Walmart Creative Studio tools.

  • Codify and manage internal process for tool considerations, business justifications, and roll outs.

  • Act as primary POC for MarTech to prioritize Walmart Creative Studio needs and requirements, represent our top use cases that require support, scalable guidelines and process governance.

  • Partner with Marketing Operations to best align Walmart Creative Studio tool strategy and processes to broader best practices and systems.

  • Help report on status of tool assessments, implementation, operations and system performance to Walmart Creative Studio Leadership and external partners.

  • Stay up to date on emerging technologies; research and develop data-based techniques to audit and optimize creative tools.

  • Mentor and manage the Creative Tools Ops Manager and Creative Tools Coordinators

  • Distill complex technology and infrastructure concepts and strategies into simple, understandable language for a diverse set of partners and collaborators.


  • Bachelor's degree in computer science, information technology, information systems, or similar, OR 6+ years as a Creative Technologist or Marketing Technology expert.

  • 4+ years of experience in project management, or related field.

  • Deep comprehension of platforms utilized by world-class Production and Creative teams, and how to design, onboard, deploy, operate and gain value from platforms and vendor relationships.

  • Familiar with video, motion, design, web design and photography workflows (including LucidLink, Adobe Premiere, Adobe After Effects, Shotflow, Workhorse, Figma).

  • Strong appreciation for the power of APIs, technology, fast culture and social media, and the role technology plays in elevating design and experience innovation.

  • Strategic attitude, able to keep things moving while maintaining a vision of the bigger picture and define a path forward that delivers incremental value along the way.

  • Understands to how to navigate and drive influence in a large, complex marketing organization.

  • Proactive, comfortable with ambiguity, and flexible in the face of shifting client needs due to the rapidly changing nature of the technology space.

  • Excellent analytical and problem-solving skills.

  • Excellent soft skills (influencing, persuasion, and communication) and proven relationship-building skills.

Preferred Qualifications

  • Marketing/creative agency experience in-house, even better

  • Experience in the Marketing, Retail or eComm industry

  • Exposure to asset management tooling (DAM, MAM)

How you'll thrive at Walmart:

  • Performance-based incentive awards

  • 401k with company match

  • Discounted employee stock purchase plan

  • Paid parental leave,

  • New surrogacy & adoption benefits

  • Unlimited Flex Time Off

  • Working alongside a diverse group of collaborative and innovative team members

  • Opportunity for growth and development across several areas of the Fortune 1 organization

  • And much more

Equal Opportunity Employer

Walmart, Inc. is an Equal Opportunity Employer - By Choice. We believe we are best equipped to help our associates, customers and the communities we serve live better when we really know them. That means understanding, respecting and valuing diversity- unique styles, experiences, identities, ideas and opinions - while being inclusive of all people.

Who We Are

Join Walmart and your work could help over 275 million global customers live better every week. Yes, we are the Fortune #1 company. But you'll quickly find we're a company who wants you to feel comfortable bringing your whole self to work. A career at Walmart is where the world's most complex challenges meet a kinder way of life. Our mission spreads far beyond the walls of our stores. Join us and you'll discover why we are a world leader in diversity and inclusion, sustainability, and community involvement. From day one, you'll be empowered and equipped to do the best work of your life. careers.walmart.com

At Walmart, we offer competitive pay as well as performance-based incentive awards and other great benefits for a happier mind, body, and wallet. Health benefits include medical, vision and dental coverage. Financial benefits include 401(k), stock purchase and company-paid life insurance. Paid time off benefits include PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting. Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more.

You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes. The amount you receive depends on your job classification and length of employment. It will meet or exceed the requirements of paid sick leave laws, where applicable. For information about PTO, see https://one.walmart.com/notices .

Live Better U is a Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms. For information about benefits and eligibility, see One.Walmart at https://bit.ly/3iOOb1J .

The annual salary range for this position is $105,000.00-$195,000.00

Additional compensation includes annual or quarterly performance incentives.

Additional compensation for certain positions may also include:

  • Regional Pay Zone (RPZ) (based on location)

  • Stock equity incentives

Minimum Qualifications...

Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.

Bachelor's degree in Design, Marketing, Creative Writing, Advertising, Fine Arts, or related field and 3 years' experience in editorial content management or related field OR 5 years' experience in editorial content management or related field.

Preferred Qualifications...

Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.

Managing copy teams in a retail creative environment, Managing large editorial content campaigns in an online creative or related digital field, Supervisory, Working for or with creative agencies

Primary Location...

5404 Jandy Plc, Los Angeles, CA 90066-7006, United States of America

Walmart, Inc. is an Equal Opportunity Employer- By Choice. We believe we are best equipped to help our associates, customers, and the communities we serve live better when we really know them. That means understanding, respecting, and valuing diversity- unique styles, experiences, identities, abilities, ideas and opinions- while being inclusive of all people.