Master Builders Solutions US, LLC Senior Technical Product Specialist in Los Angeles, California
Senior Technical Product Specialist
Los Angeles, CA, US, 90013Salt Lake City, UT, US, 84044Las Vegas, NV, US, 89101Shakopee, MN, US, 55379Portland, OR, US, 97201Seattle, WA, US, 98101Florham Park - Park, CO, US, 80239
Job Category: Research and Development
Brand: Master Builders Solutions
Job Type: Full Time
Work Location: On-Site
Contract Type: Permanent
The Construction Systems division offers advanced chemical solutions under the global umbrella brand Master Builders Solutions for the construction, maintenance, repair and renovation of structures. Built on more than 100 years of experience in the construction industry, our comprehensive portfolio encompasses waterproofing systems, sealants, concrete repair & protection systems, performance grouts, performance flooring systems and wall systems. Employees at Construction Systems strive to meet the needs of our customers and ensure strong relationships with their peers through our core values of safety, candid and respectful communication, work smart and be agile, foster trust and teamwork, grow our people, own our results and customers first.
We constantly strive to solve tomorrow’s challenges through our talented people, sound science, innovation, and communication with our global partners. We provide new solutions to satisfy industry demand for specific structure strengths, while understanding the need for sustainability, and environmental consciousness.
We are looking to hire a Senior Technical Product Specialist to work remotely in support of the Western United States territory. Ideal locations would be Los Angeles, CA; Las Vegas, NV; Denver, CO, Salt Lake City, UT; Seattle, WA; Portland, OR. Other locations close to an airport for ease of travel would also be acceptable.
This is just a high-level overview of the role we need you to fill for us
Product and material technical expertise related to application, training, claims & complaints, and the construction industry. The Senior Technical Product Specialist is the “person most knowledgeable” within Master Builders Solutions, Construction Systems (MBS) regarding the use of our materials. Ensure that any issues related to the application and field performance of our products is understood and communicated. Responsibility includes all industries, brands, market segments and geography into which our products are sold. Support of our sales team, and customers is the paramount activity. Support of our business within cross-functional team activity is also a critical activity.
These skills and experiences will make you a good fit for this role
Product application and performance knowledge
Ensure consistent quality exists for product line
Maintain a practical ability to apply our products, under various climactic conditions
Inform business of potential product quality issues and how they relate to application and performance
Work closely with Product Managers, R&D and QE to diagnose and manage product complaints and claims
Product training for internal and external customers, and sales team
Prepare, maintain and continuously improve a series of “off-the-shelf” training packages for our product line.
Solicit and integrate commercial input into training program
Utilize the most common and modern techniques as common elements of the training
Customer product complaint and claims management
Customer technical support
Jobsite inspections and recommendations
Generic information in response to written/telephone inquiries
Sales representative technical support
Product application recommendations
Coordination of testing requests
Classroom and on-site training
Competitive product evaluation
Establish key product list
Obtain and compare published information
Test critical performance characteristics
Publish relevant findings
Maintain a high level of product technical expertise
Attend presentations/seminars to further technical knowledge
Read, trade magazines, etc.
Maintain professional contacts by joining organizations, associations, etc.
Technical representative on associations, standards committees, etc
Attend meetings and contribute to objectives of group
Ensure company's interests are well maintained
What we can offer you as an employee of Master Builder Solutions
The total rewards that you receive as a Master Builder Solutions employee go way beyond a paycheck. From competitive health and insurance plans, to robust retirement benefits that include company-matching contributions, to making sure you never stop learning, we believe investing in you is investing in our success. Working for a large, global organization, you’ll have a chance to grow professionally and personally, expand your network and build a rewarding and dynamic career.
Our work environment is very rewarding, in fact, second to none. Master Builders Solutions strongly supports employee involvement through collaborative thinking and teamwork, while ensuring the safest work environment for all. We reward our employees with a challenging work environment, continued enrichment through educational development, and lifelong learning.
We want to empower our team mates to make the best decision possible based on their personal experiences
We want our employees to take ownership of their roles and responsibilities
We want everyone to take positive action towards a rewarding goal
We want everyone to provide leadership to those around them regardless of their role within the company
Come BUILD YOUR CAREER with Master Builders Solutions!
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status.
LOCATION: Los Angeles, CA; Las Vegas, NV; Denver, CO, Salt Lake City, UT; Seattle, WA; Portland, OR
Master Builders Solutions US, LLC
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