Experience Inc. Jobs

Description

At UCLA Health, our vision is to heal humankind, one patient at a time, by improving health, alleviating suffering and delivering acts of kindness. With over 200 practices across Southern California, UCLA Health Clinics are uniquely positioned to provide care for patients through a comprehensive array of health services delivered where our patients live and work. The Ambulatory Operational Excellence Team supports UCLA Health Clinics' mission to deliver leading-edge patient care by providing reporting and analytics, promoting operational excellence, and helping to ensure that patients receive timely and efficient care.

As the Senior Project Manager, you will be responsible for implementation, coordination, monitoring, and maintaining a variety of enterprise wide efforts and multi-faceted projects to support provider services, community practice expansion initiatives, alliances, and business process improvements. You will manage these complex projects by using critical project management thinking skills, including, but not limited to establishing scope of work and project plans, facilitating collaboration and communication between functional groups across departments, managing timelines for project tasks, reporting, ensuring goals are tracked and met, and effectively coordinating activities with the project team. In addition, you will assist in streamlining existing projects and management processes, procedures and guidelines by incorporating applicable best practices. In this role, you demonstrate managerial and leadership skills to support administrative and professional staff in project activities. You will also organize project specific and advisory group meetings and ensure that minutes and action items are generated and distributed.

In this role, you will also travel between all Health System practice locations as assigned.

Salary Range: $68,800 - $141,000 Annual

Qualifications

Required:

• Bachelor's degree or equivalent experience; MPH, MHA, MBA or other related Master's degree preferred.

• Minimum 5-years healthcare administrative and/or project manager experience.

• Demonstrated skills in data analysis and presentation.

• Demonstrated skill (intermediate to advanced level) in the use of personal computers and software programs, including but not limited to Microsoft Office applications, database management, and analysis.

• Organizational skills in priority setting, following through on assigned tasks, and adhering to deadlines.

• Interpersonal skills to effectively interact with and enhance communication and collaboration with staff, colleagues, administrative personnel.

• Skill in working with complex organizations to comply with regulatory requirements.

• Ability to function effectively in an interdisciplinary team that includes physicians, nurses, other healthcare personnel and administrative staff.

• Ability to work independently with minimal supervision.

• Ability to define goals in an objective and measurable fashion.

• Demonstrated ability in diplomacy, discretion, tact and sound judgment, and the ability to maintain confidentiality.

• Ability to develop, implement, and evaluate methods and systems to improve efficiency.

• Ability to communicate effectively

• Strong project management skills with the proven ability to deliver agreed objectives with timeframes, including experience in project outcome reporting utilizing industry standards.

• Experience in leading, facilitating, and implementing new programs and/or projects.

Highly Preferred:

• Strong foundational understanding of operational policies and procedures, ideally within a hospital or ambulatory setting.

• Demonstrated experience in the developing, refining, and implementing operational policies and procedures, with a proven ability to drive policy standardization across clinical settings.

• Experience in establishing, participating, or leading governance committees or structures.

• Ability to create and implement a review and approval process that engages stakeholders effectively.

• Strong writing and editing skills with a keen eye for clarity, consistency, and compliance.

• Skilled in rewriting and standardizing policies to make them accessible and applicable across various clinic teams.

• Excellent verbal and written communication skills. Skilled in managing change communication.

• Ability to develop and implement a standardized communication plan to ensure all stakeholders receive and understand new policies in a clear, consistent format, supporting successful adoption and compliance.

• Proficiency in conducting comprehensive assessments of clinic policies and practices, utilizing representative sampling techniques to gain accurate insights into the current state and variations of policy implementation.

• Experience in creating and managing a digital repository for policy documentation, ensuring ease of access for clinic teams to the latest approved policies.

UCLA Health welcomes all individuals, without regard to race, sex, sexual orientation, gender identity, religion, national origin or disabilities, and we proudly look to each person’s unique achievements and experiences to further set us apart.