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About Flexport:

At Flexport, we believe global trade can move the human race forward. That’s why it’s our mission to make global commerce so easy there will be more of it. We’re shaping the future of a $8.6T industry with solutions powered by innovative technology and exceptional people. Today, companies of all sizes—from emerging brands to Fortune 500s—use Flexport technology to move more than $19B of merchandise across 112 countries a year.

The recent global supply chain crisis has put Flexport center stage as we continue to play a pivotal role in how goods move around the world. At a valuation of $8 billion, we are proud to have the support of the best investors in the game who believe in our mission, solutions and people. Ready to tackle global challenges that impact business, society, and the environment? Come join us.

Help our customers improve their global supply chains

The Opportunity:

The Senior Operations Associate, Air Export Role is a critical part of making Flexport’s mission to make global trade easy for everyone a reality. Flexport today connects almost 10,000 clients and suppliers across 109 countries. In this role you will work directly with Flexport’s end customers to help them achieve their logistics goals. Within your region you will partner with: our sales and customs teams, subcontractors, carriers, terminals and trucking providers to ensure a positive customer experience. Most importantly, you will play a pivotal role in building the next operational model at Flexport: allowing us to effectively scale to achieve our mission of making global trade easier for everyone.

This role is designed to build your leadership capabilities within a global operations team, as well as broaden your exposure to your client base acting as their supply chain subject matter expert. As the resident expert on the intricate world of the logistics industry, you will take on a player-coach role in the mentoring and development of your team, helping them to uphold performance standards and guiding them to solve complex issues for clients and vendors. As the person who mentors the team managing movement in your region, you have the unique opportunity to work with your regional sales team to improve and grow our customers’ business.

You will:

• Oversee and participate in the daily end-to-end handling, processing and movement of air freight export shipments

• Grow and optimize the export trade lanes from the US West Coast gateways

• Serve as the day-to-day relationship manager for internal and external partners such airlines, trucking and warehouse vendors

• Oversee day-to-day operations with these partners and act as the primary point of contact for internal and external escalations

• Act as a subject matter expert to internal partners on the commercial and sales team and participate in sales activities and business reviews with customers

• Use metrics to improve and deliver great performance, including data quality and shipment milestone timeliness. You will have internal KPIs and SLAs that demonstrate quality service delivery.

• Personally represents Flexport’s value proposition by leading business implementation and shipment execution for new clients and opportunities.

• Oversee the “front line” in ensuring the highest standard of Flexport quality: shipments move “on-time” and exceptions are handled appropriately.

• Participate in process and tech improvements to make our airfreight export program more efficient and state of the art

You should have:

• Minimum 4+ years of experience in air export operations, logistics, freight forwarding, supply chain or airline operations

• Knowledge of TSA Regulations and Requirements for Air Export

• Demonstrated ability to coach small teams in day-to-day execution

• Hands-on, process-oriented, structured thinking with strong problem-solving capabilities

• Excitement to manage vendor relations and create best-in-class, innovative structures to do so

• Excellent communication, interpersonal and organizational skills

• A client service mindset; you are obsessed with client and squad happiness

• Courage to challenge the status quo when logic and reason require it. See something broken? Fix it!

• Experience generating ideas through data and forming hypothesis and developing experiments

• Experience Investigating and troubleshooting the customer’s problem

• High energy, coordination and dedication. As we are working with and across many different time zones, some flexibility and coordination would be required at time to get the job done.

• A "compliance first" attitude to keep our regulators happy and enthusiastic about

#LI-hybrid

The range displayed on each job posting reflects the minimum and maximum target for new hire salaries for the position across all US locations. Our salary ranges are determined by role, level, and location. Within the range displayed, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education and / or training.

The US base salary range for this position: (exclusive of bonus, equity and benefits.)

$59,840—$74,800 USD

Commitment to Equal Opportunity

At Flexport, our ability to fulfill our mission of making global commerce easy and accessible relies on having a diverse, dedicated and engaged workforce. That is why Flexport is committed to creating and nurturing an environment where anyone can be their authentic self. All qualified applicants will receive consideration for employment regardless of race, color, religion, sex, national origin, age, physical and mental disability, health status, marital and family status, sexual orientation, gender identity and expression, military and veteran status, and any other characteristic protected by applicable law.

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