Job Information
The County of Los Angeles SENIOR INFORMATION TECHNOLOGY TECHNICAL SUPPORT ANALYST in Los Angeles, California
SENIOR INFORMATION TECHNOLOGY TECHNICAL SUPPORT ANALYST
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SENIOR INFORMATION TECHNOLOGY TECHNICAL SUPPORT ANALYST
Salary
$85,599.36 - $115,353.84 Annually
Location
Los Angeles County, CA
Job Type
Full time
Job Number
R2547L-R
Department
HUMAN RESOURCES COUNTYWIDE EXAMS
Opening Date
03/05/2025
Closing Date
3/15/2025 5:00 PM Pacific
Description
Benefits
Questions
Position/Program Information
EXAM NUMBER
R2547L- R
TYPE OF RECRUITMENT
We welcome applications from everyone.
APPLICATION FILING PERIOD
Applications will be accepted beginning Thursday, March 6, 2025, at 8:00 a.m. (PT) until Saturday, March 15 2025 before 5:00 p.m. (PT).
WHY WORK FOR US?
With more than 10 million residents, Los Angeles County is the most populous county in the nation! As the largest employer in Southern California, over 116,000 employees in more than 38 Departments provide vital public services as diverse as law enforcement, property assessment, public health protection, water conservation, cultural activities, and many more.
We are dedicated professionals committed to preserving the dignity and integrity of the workplace as well as protecting the rights of each employee. The County has more than 2,300 different job descriptions, offering a lifetime of opportunities and careers! We offer one of the strongest public-sector benefits packages in the nation. Join us and discover a rich selection of health care options, robust retirement plans and the flexibility to work, relax, and rejuvenate in order to reach your fullest personal and professional potential.
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Check Out Our Outstanding Benefits!
Click here (https://hr.lacounty.gov/benefits/) to see a list of employee benefits.
Essential Job Functions
Troubleshoots, diagnoses, resolves, and documents difficult hardware, software, and network connectivity problems, and refers only the most complex problems to other IT technical staff or vendors for resolution.
Acts as lead to lower level technical staff.
Installs, configures, and maintains specialized business, engineering and operations support software to meet customer needs and computing requirements.
Analyzes and optimizes hardware and software performance through adjustments and upgrades as required.
Coordinates the resolution of major hardware and software incidents with appropriate customers, vendors and other technical staff.
Analyzes trends in reported problem calls and implements improvements.
Develops installation and operational procedures, office automation solutions and quality assurance standards.
Develops and conducts formal and informal end user technical orientation and training involving new hardware capabilities.
Defines and recommends appropriate hardware and software configurations and standards to meet customer needs, and prepares specifications for purchase of software and other peripheral devices.
Configures software distribution tools.
For more information, please view the classification specification:Senior Information Technology Technical Support Analyst (https://www.governmentjobs.com/careers/lacounty/classspecs/1064274?keywords=senior%20information%20technology%20technical%20support&pagetype=classSpecifications)
Requirements
Selection Requirements:
Three (3) years of experience installing, configuring, testing, troubleshooting, and repairing client computing devices or software in a centralized* Information Technology organization.
License:
A valid California Class C Driver License or the ability to utilize an alternative method of transportation when needed to carry out job-related essential functions.
Physical Class:
Physical Class III – Moderate: This class requires that the incumbent stand or walk most of the time with bending, stooping, squatting, twisting, reaching, working on irregular surfaces, occasional lifting of objects weighing over 25 pounds, and frequent lifting of 10-25 pounds.
Special Requirements Information:
- A centralized Information Technology organization, which is under the direction or guidance of the Chief Information Technology official for the department or major organizational unit, is responsible for providing comprehensive IT services including analysis, design, acquisition, and/or development, implementation, maintenance, or support of information systems; and in which the work performed is in direct relationship to the IT requirements and initiatives of the department or major organizational unit.
Withhold information:
No withhold will be allowed. Required experience must be fully met by the last day of filing, and clearly indicated on the application.
Endorsement of county qualifications:
County employees who wish to meet the requirements using out-of-class experience must provide official documentation such as an additional responsibility bonus, out-of-class bonus, temporary assignment bonus, or reclassification study from CEO Classification within seven (7) calendar days from the last day of filing. Employees do not need to submit such verification if they hold or have held one of the positions above. Out-of-class duties should be accurately described in the applicant's Work Experience and Supplemental Questionnaire sections. Any questionable experience will be verified through the departmental HR Manager when necessary.
Additional Information
OUR ASSESSMENT PROCESS:
Once we verify that you meet the requirements, we will invite you to take the assessment of the proficiencies required for this job. this examination will consist of a multiple choice and/or simulation assessment(s), weighted 100%, assessing:
Professional Potential
Achievement
Coping with Uncertainty
Responsibility
Working to High Quality Standards
Willingness to Learn
Working Relationships
Analyzing Information
Learning Quickly
Generating New Ideas
Using Time Efficiently
Adapting to Change
Deductive Reasoning
Knowledge of Networking
Peripheral Components
Operating Systems
Troubleshooting
Providing Technical Support
Applicants must meet the Requirements and receive a passing score of 70% or higher on the multiple-choice and/or simulation assessment in order to be placed on the eligible list .
MULTIPLE-CHOICE AND SIMULATION ASSESSMENTS ARE NOT REVIEWABLE BY CANDIDATES PER CIVIL SERVICE RULE 7.19.
Scores cannot be given over the telephone.
County of Los Angeles will not consider claims of not viewing or receiving notification to be a valid reason for late test administration or rescheduling of a test component.
TRANSFER OF TEST COMPONENTS
If you recently took identical components for other exams, the test responses may be automatically transferred to this examination. This exam contains test components that might be used on future exams, and your responses could be transferred to that exam.
Applicants concurrently applying to Information Technology Technical Support Analyst I (R2545J-R) and/or Information Technology Technical Support Analyst II (R2546J-R) will take the identical test parts once.
TEST PREPARATION
We provide study guides and other test preparation resources to help candidates prepare for employment tests. While the guides may help in preparing for the test, we recommend reviewing all related materials that seem necessary.
Online practice tests are available at https://www.shldirect.com/en-us/practice-tests (https://www.shldirect.com/en-us/practice-tests).
Various information can be found on our website at https://hr.lacounty.gov/job-search-toolkit/. The section dedicated to test preparation is "Employment Test Assistance."
Eligibility and Vacancy Information:
Candidates who passed the assessment are placed on the eligible list in the order of their score group for a period of six (6) months following the date of promulgation . We will use this list to fill vacancies as they occur.
APPLICATION AND FILING INFORMATION:
We only accept applications filed online. Applications submitted by U.S. mail, fax, or in person are not accepted. Apply online by clicking on the "Apply" green button at the top right of this posting. This website can also be used to get application status updates.
Please fill out the application completely. Provide relevant job experience including employer's name and address, job title, beginning and ending dates, number of hours worked per week, and description of work performed.
We may verify information included in the application at any point during the examination and hiring process, including after an appointment has been made. Falsification of information could result in refusal of application or rescission of appointment. Copying verbiage from the Requirements or class specification as your work experience will not be sufficient to demonstrate meeting the requirements. Doing so may result in an incomplete application and may lead to disqualification.
We will send notifications to the email address provided on the application, so it is important that you provide a valid email address. If you choose to unsubscribe or opt out from receiving our emails, it is possible to view notices by logging into governmentjobs.com and checking the profile inbox. It is every applicant's responsibility to take steps to view correspondence, and we will not consider claims of missing notices to be a valid reason for re-scheduling an exam part. Register the below domains as approved senders to prevent email notifications from being filtered as spam/junk
info@governmentjobs.com
talentcentral@shl.com
noreply@proctoru.com
donot-reply@amcatmail.com
fkumala@hr.lacounty.gov
New email addresses need to be verified. This only needs to be done once per email address and can be done at any time by logging in to govermentjobs.com and following the prompts. This is to enhance the security of the online application and to prevent incorrectly entered email addresses.
Any additional documents,IF ANY, must be received at the time of filing or within seven (7) calendar days from last day of filing.
Note: If you are unable to attach documentation to your online application, you may email it to fkumala@hr.lacounty.gov. Please ensure to reference your attachment by writing your full name, examination title, and examination number on the subject of your email.
If you are a veteran, you may be eligible for veteran’s credit, which is an additional 10% of the total points added to a passing score. We will need a copy of your form DD214 to review, so please include that with your application at the time of filing or within seven (7) calendar days from end of filing period and email the document to fkumala@hr.lacounty.gov
Federal law requires that all employed persons have a Social Security Number, so include yours when applying.
For those who not have access to a computer or the internet, we provide access to complete an application at public libraries throughout the county.
All applicants must file their application online using their own user ID and password. Using a family member's or friend's login information may erase a candidate's original application record.
Anti-Racism, Diversity, and Inclusion (ARDI):
The County of Los Angeles recognizes and affirms that all people are created equal and are entitled to all rights afforded by the Constitution of the United States. The Department of Human Resources is committed to promoting Anti-Racism, Diversity, and Inclusion efforts to address the inequalities and disparities amongst race. We support the ARDI Strategic Plan and its goals by improving equality, diversity, and inclusion in recruitment, selection, and employment practices.
Fair Chance
The County of Los Angeles is a Fair Chance employer. Except for a very limited number of positions, you will not be asked to provide information about a conviction history unless you receive a contingent offer of employment. The County will make an individualized assessment of whether your conviction history has a direct or adverse relationship with the specific duties of the job, and consider potential mitigating factors, including, but not limited to, evidence and extent of rehabilitation, recency of the offense(s), and age at the time of the offense(s).If asked to provide information about a conviction history, any convictions or court records which are exempted by a valid court order do not have to be disclosed. Qualified applicants with arrest or conviction records will be considered for employment in accordance with County Fair Chance Policies and the Fair Chance Act (Gov. Code Section 12952).
Testing accommodation:
If you require an accommodation to fairly compete in any part of the assessment process, you will be given the opportunity to make a request when completing your application. Please note that you may be required to submit documentation from a qualified medical provider or other qualified professional to support your request for a testing accommodation.
Testing Accommodations Coordinator: TestingAccommodations@hr.lacounty.gov
Teletype Phone:(800) 899-4099
Alternate Teletype Phone: (800) 897-0077
California Relay Services Phone: (800) 735-2922
Department Contact Name: Ferdinand Kumala
Department Contact Phone: (213) 433-3517
Department Contact Email: fkumala@hr.lacounty.gov
COUNTY OF LOS ANGELES
Employment Information
Any language contained in the job posting supersedes any language contained below.
This document is intended to provide general information about the recruitment process of the County of Los Angeles. Applicants with questions about a specific job posting should contact the exam analyst listed on the posting.
Equal Employment Opportunity/Non-Discrimination Statement:
The County of Los Angeles is an Equal Employment Opportunity Employer and is committed to non-discrimination in the County workforce, regardless of age (40 and over); ancestry; color; ethnicity; religious creed; protected family or medical leave status; disability; marital status; medical condition; genetic information; military and veteran status; national origin; race ; sex; gender; sexual orientation; or any other characteristic protected by State or federal law. For more information, please visit:https://employee.hr.lacounty.gov/eeo-programs/.
Testing Accommodations for Applicants:
The County of Los Angeles complies with all federal and state disability laws and makes reasonable accommodations for qualified applicants and employees with disabilities. If a reasonable accommodation is needed to participate in the job application process, please contact the testing accommodation coordinator listed on the job posting. Hearing impaired applicants with telephone teletype equipment may leave messages by calling the teletype phone number on the job posting. For more information on accommodations, please visit:https://hr.lacounty.gov/accessibility/.
Fair Chance:
The County of Los Angeles is a Fair Chance employer. Except as otherwise permissible under applicable laws, you will not be asked to provide information about conviction history unless you receive a conditional offer of employment. The County will make an individualized assessment of whether your conviction history has a direct and adverse relationship with the specific duties of the job, and will also consider potential mitigating factors, which may include, but is not limited to, evidence and extent of rehabilitation, recency of the offense(s), and age at the time of the offense(s). If asked to provide information about conviction history, any convictions or court records which are exempted by a valid court order do not have to be disclosed. Qualified applicants with arrest or conviction records will be considered for employment in accordance with County Fair Chance Policies and the Fair Chance Act (Gov. Code Section 12952).
Employment Eligibility:
Final appointment is contingent upon verification of U.S. citizenship or the right to work in the United States.
Career PathFinder:
Resources to help current and prospective employees plan a career with Los Angeles County are available. To explore career paths to and from nearly all job titles, please visit our interactive Career PathFinder application athttp://career-pathfinder.hr.lacounty.gov.
Revised January 2025
For detailed information, please clickhere (http://hr.lacounty.gov/benefits/)
01
The information you provide on this supplemental questionnaire will be evaluated and used to determine your eligibility to participate in the next phase of the examination process. CHECK YOUR ANSWER CAREFULLY. Any mistakes you make and/or any incomplete responses you provide in completing these questions will be used to disqualify your application even if you possess the qualifying experience or education. Be specific as possible and include all information requested. Comments such as "see resume or application" will not be considered as a response. All information is subject to verification at any time in the examination and hiring process. Falsification of any information may result in disqualification or dismissal.
I understand the above information and instructions.
02
Many important notifications including invitation letters will be sent electronically to the email address provided on the application. It is important that you provide a valid email address. DO NOT select "off" under Email Preferences within your profile or click "unsubscribe" on our notices if you would like the County of Los Angeles to notify you regarding your application status, test schedules, and other important information pertaining to your candidacy for this position. To prevent email notifications from being filtered as spam/junk/clutter mail, please add the following email address and list of approved senders: fkumala@hr.lacounty.gov info@governmentjobs.com talentcentral@shl.com donot-reply@amcatmail.com It is your responsibility to take the above steps to view correspondence. Los Angeles County will not consider claims of not viewing or receiving notification to be a valid reason for late test administration or rescheduling of a test component.
I understand the above information and instructions.
03
How many years of experience do you have in installing, configuring, testing, troubleshooting and repairing client computing devices or software, in a * Centralized IT organization? *A centralized Information Technology organization, which is under the direction or guidance of the Chief Information Technology official for the department or major organizational unit, is responsible for providing comprehensive IT services including analysis, design, acquisition, and/or development, implementation, maintenance, or support of information systems; and in which the work performed is in direct relationship to the IT requirements and initiatives of the department or major organizational unit.
Less than 1 year
1 year but less than 2 years
2 years but less than 3 years
3 years or more
04
If you indicated you have experience in installing, configuring, testing, troubleshooting and repairing client computing devices or software, in a centralized IT organization, please provide the following information for each job held: Position Title Name of Employer Employer Address Supervisor name and phone number Dates of Employment: Start Date (mm/dd/yy) – End Date (mm/dd/yy) Number of hours worked per week Briefly describe your experience in installing, configuring, testing, troubleshooting and repairing client computing devices or software, in a centralized IT organization. If you have no experience in this area of responsibility, then indicate "N/A." Comments such as "see resume or application" will not be considered as a response. Please ensure the experience you claim for each employment need to be consistent with the experience section listed on your application.
Required Question
Employer
County of Los Angeles
Address
Los Angeles, California, 90010
Website
http://hr.lacounty.gov
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