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Portfolio Delivery Program Manager III

Job Category: Administrative, HR, Business Professionals

Department: Enterprise Portfolio Management Office

Location:

Los Angeles, CA, US, 90017

Position Type: Full Time

Requisition ID: 11144

Salary Range: $121,000.00 (Min.) - $150,000.00 (Mid.) - $180,000.00 (Max.)

Established in 1997, L.A. Care Health Plan is an independent public agency created by the state of California to provide health coverage to low-income Los Angeles County residents. We are the nation’s largest publicly operated health plan. Serving more than 2 million members, we make sure our members get the right care at the right place at the right time.

Mission: L.A. Care’s mission is to provide access to quality health care for Los Angeles County's vulnerable and low-income communities and residents and to support the safety net required to achieve that purpose.

Job Summary

The enterprise Portfolio Management Office (ePMO) is accountable for intake, execution, and managing the oversight of strategic programs and projects approved and budgeted by L.A. Care (LAC) Leadership and the Board of Governors. These programs and projects span multiple functions and departments, and are enterprise investments in infrastructure and process excellence. The portfolio, program, and project management resources within the ePMO are uniquely positioned to support business units in the planning and delivery of large-scale programs and projects.

The Portfolio Delivery team is responsible for ensuring the timely execution of programs and projects on the enterprise portfolio and developed in support of LACs strategic direction. The Program Manager III, Portfolio Delivery (Program Manager III), is responsible for managing a portfolio of programs and projects, and maximizing ROI and value delivery. In addition to managing the portfolio, the Program Manager III is expected to manage programs and projects assigned to the portfolio and will have oversight responsibilities for the work product of the project management team assigned to execute programs and projects on the portfolio, ensuring overall performance quality and adherence to scope, schedules, resources and portfolio budgets. The Program Manager III is accountable for leading complex program objectives, managing change and resolving issues that span project teams and departments.

The Program Manager III ensures high quality, consistent, and standardized documentation of programs and projects across the assigned portfolio, leveraging best practices identified by the ePMO Shared Services function and aligned to meet the needs of the ePMO Portfolio Management functions. The Program Manager III is accountable to ensure required artifacts are submitted accurately, timely, and to a sufficient level of detail needed to define program deliverables (what, why, how, when, how much).

Duties

Sets priorities related to assigned program enterprise portfolio projects and associated project timelines, oversight of capital and operating delivery budgets. Responsible for efficient execution of assigned program & projects in alignment with established strategy. Manages program level constraints of scope, schedule, cost and quality ensuring integrated program master plans including all functional impacts.

Drive successful portfolio outcomes in support of strategic business initiatives. Synchronize the work of cross-functional project teams to ensure assigned program(s) and associated project(s) are completed on time, within scope and on budget. Define and implement program governance in alignment with stakeholder expectations and ePMO best practices.

Accountable for managing program schedule, cost/budget, resources, quality, scope, and business benefit. Oversees the execution of multiple programs and projects within an assigned program to achieve continuous alignment with the organization’s strategic plans and objectives.

Responsibility for special projects and company initiatives. Presents information on strategic initiatives or other subjects to peers, teams and upper management. Provide ongoing reconciliation between long-term goals and short-term actions. Assumes a leadership role in educating the business and technical community on PACE, Project and Program management processes and areas of expertise.

Responsible for holding project work teams accountable for on-time delivery of assigned scope within baselined schedule, and costs/effort in alignment of program strategy.

Responsible for appropriate change management practice in partnership with stakeholders and delivery work teams to accurately and timely reflect program/project change controls and process timely within L.A. Care's governance framework.

Performs other duties as assigned.

Duties Continued

Education Required

Bachelor's Degree

In lieu of degree, equivalent education and/or experience may be considered.

Education Preferred

Master's Degree

Experience

Required:

At least 6-8 years of relevant Program Management, Health Care Administration, Research OR Clinical field work experience in an organizational setting.

Experience facilitating complex decision making among multiple executive stakeholders with different interests and priorities.

Experienced in vendor/contract management and negotiations. Experienced in collaborating with team members on project related items that impact the ability to meet program objectives. This would include answering questions and providing support related to stakeholder management, issue resolution, risk management, scheduling and all other project management involved topics.

Preferred:

At least 4 years of experience in Program Management within a Managed Care Organization or Top 10 management consulting role in Healthcare industry. Strong experience in Medicaid and Medicare managed care.

Skills

Required:

Demonstrated success managing programs with multiple, large scale, diverse and complex projects executing simultaneously.

Knowledge of managed care health insurance programs with preference given to applicants.

Ability to work well independently or leading a project team/efforts with limited supervision; strong team collaboration.

Ability to manage priorities across multiple teams/projects, platforms and maintain program controls.

Strong knowledge of program management processes facilitating the creation of standard program documents and artifacts supporting program tracking & deliverables.

Strong analytical, planning, and organizational skills. Strong facilitation and mentoring skills.

Excellent written and oral communication skills; speaks clearly and persuasively in positive or negative situations; Strong interpersonal and leadership skills with ability to interact with various IT and business client departments /project teams.

Possesses excellent time management and organizational skills; is dependable, enthusiastic, self-starting and self-motivated. Uses time effectively, reacts professionally under pressure.

Ability to manage priorities across multiple teams/projects, Possesses ability to work in a fast-paced and changing environment. Ability to work well independently.

Proven ability to work collaborately with leadership, business, and technology communities to accomplish expected committed program outcomes.

Strong analytical, planning, and organizational skills. Strong facilitation and mentoring skills.

Excellent written and oral communication skills; speaks clearly and persuasively in positive or negative situations; Strong interpersonal and leadership skills with ability to interact with various IT and business client departments /project teams.

Possesses excellent time management and organizational skills; is dependable, enthusiastic, self-starting and self-motivated. Uses time effectively, reacts professionally under pressure.

Ability to manage priorities across multiple teams/projects, Possesses ability to work in a fast-paced and changing environment. Ability to work well independently.

Proven ability to work collaborately with leadership, business, and technology communities to accomplish expected committed program outcomes.

Proven ability to understand healthcare technology architecture and application landscape by functional area,

Proven ability to apply an enterprise project management methodology and framework (i.e. PACE).

Ability to engage all program/project stakeholders and work teams within L.A. Care's established delivery methodology framework (PACE).

Licenses/Certifications Required

Licenses/Certifications Preferred

Program Management Professional (PgMP)

Required Training

Physical Requirements

Light

Additional Information

Salary Range Disclaimer: The expected pay range is based on many factors such as geography, experience, education, and the market. The range is subject to change.

L.A. Care offers a wide range of benefits including

• Paid Time Off (PTO)

• Tuition Reimbursement

• Retirement Plans

• Medical, Dental and Vision

• Wellness Program

• Volunteer Time Off (VTO)