Job Information
CoreSite OSC Technician, Network in Los Angeles, California
As a member of CoreSite’s Operations Support Center (OSC) team, and reporting to the OSC Network Manager, the OCS Network Technician will be responsible for a variety of IP and Telecom Engineering support, performing network related troubleshooting and configuration. Management of network and facility maintenance scheduling, customer and staff maintenance inquiries, and monitoring a wide variety of systems and devices on various platforms. The role will be able to manage small projects independently.
Duties:
Support of the Telecom and Network infrastructure environment, 24x7 on-call support may be required
Respond to SNMP trap alarm notifications, resolve/repair issues, and make recommendations for updates to SNMP trap notifications
Day to day support on all network related issues (support tickets, new circuit turn ups, peering, route server problems, etc.)
1st and 2nd level technical support (i.e. 802.1q, Q-in-Q, P2P) on all Ethernet connectivity (Intra-site & Inter-site)
2nd level technical support on all TDM circuits (T1, E1, DS3, OCx, Clocking, etc.)
Continuous improvement of overall network to strengthen network reliability and scalability
Provide support on special requests such as rDNS name change, sFlow data, traffic utilization
Manage IPAM Database
Participate in the documentation of network configurations, procedures and troubleshooting steps
Review/Implement maintenance requests and analyze for risk to customers from a global perspective
Ensure adherence to listed protocols in the standard operating procedure for maintenance and notifications
Work with the local field operations team to adjust the schedule as appropriate to maximize uptime while accomplishing the scope
Responsible for monitoring CoreSite’s Data Center network equipment, critical systems and infrastructure
Analyze alarms for risk to customers based on information from the NMA, building automation and monitoring systems
Escalate high risk alarms if required
Provide dedicated alarm monitoring for specific maintenance events as they occur
Work directly with the local field operations team performing the maintenance to ensure the MOP is adhered to and uptime is maximized.
Provide Tier 2 troubleshooting input during an event related to the power and cooling plant
Manage facilitation of a high severity incident bridge
Determine appropriate resources to engage and notify to join the bridge
Provide OSC incident notifications to the appropriate groups impacted
Deliver internal incident broadcast to Senior Management
Maintain incident records during an event
Open and close maintenance windows with the local field operations team and communicate the maintenance window status to customers as appropriate
Provide day-to-day customer support as needed while on shift
Provide day-to-day support and training to CoreSite team members related to the network
Perform other duties as specified in the Standard Operating Procedures and/or as directed by CoreSite Management
Travel to other CoreSite data center for onsite support and/or maintenance
Promote and demonstrate the behaviors consistent with CoreSite’s culture and values
Other projects and duties as assigned
Requirements
Knowledge, Skills & Abilities:
A flexible schedule with the ability to work onsite, non-standard business hours and weekends as needed
Familiar with Computerized Maintenance Management Systems
Good knowledge of switched network topologies, VLANs, trunking, spanning tree, port configuration
Good knowledge of network tools such as ping, traceroute, telnet, nslookup, iPerf3, etc.
Good understanding of testing methodologies such as ITU-T Y.1564 (aka EtherSAM), OTDR, etc.
Experience working with test instruments such as EXFO, JDSU, source/power meter, etc.
Good understanding of the OSI Reference Model
Good understanding of digital hierarchy: DS0, DS1, DS3 and SONET networks
Experience working with SONET network elements
Experience working with DWDM
Good understanding of Peering or experience working with Internet Exchange Points
Experience dealing with Tier 1 & 2 carriers, ISPs, etc.
Understanding of copper and fiber cabling
Technical knowledge and experience in electrical and mechanical support systems to include power distribution systems, emergency power, UPS systems, DC power, HVAC, and fire alarm and suppression systems
Excellent written and verbal communications skills
Strong attention to detail and organizational skills
Strong problem solving and troubleshooting skills
Proficient with MS Office Suite with emphasis in Outlook, Excel, Word and Visio
Willingness to learn in a fast-paced, often changing environment, adapts well to new processes and procedures and work well under pressure
Proven ability to work independently with little supervision
Ability to take initiative and work with a sense of urgency that puts the customer first
Ability to type 50 wpm; general computer skills are essential
Education/Experience:
Experience working in a data center environment
At least 3 years of networking experience with Brocade and Cisco OS or equivalent
At least 3-5 years’ work experience in a technical capacity with prior experience in a Data Center Operations Center or Data Center Facility Operations strongly preferred
Bachelor’s or trade school degree preferred
Physical Demands:
The physical demands described here are representative of those that must be met by an employee to successfully perform the job’s essential functions. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Ability to stand 1/3 – 2/3 of the time · Ability to walk 1/3 – 2/3 of the time
Ability to sit 1/3 – 2/3 of the time · Ability to climb and balance 1/3 – 2/3 of the time
Ability to stoop, kneel, crouch and crawl 1/3 – 2/3 of the time
Ability to reach with hands & arms 1/3 – 2/3 of the time
Ability to smell, talk & hear · Ability to use hands to type, handle & feel
Ability to reach with hands and arms
Ability to see at close and distance ranges and the ability to see color
Must be comfortable working in a high stress, fast paced environment with shifting priorities
Must be willing to work outside normal business hours, including weekends, late nights, holidays, and on-call support
Ability to lift up to 50 pounds 1/3 of the time
Compensation:
Compensation for this role includes a base hourly between $$32 and 40 hourly. This role is also eligible for an annual bonus and equity, based upon individual and company performance.
Benefits
Not only does CoreSite have a fun, team-focused work environment, but we also offer great benefits to all employees regularly scheduled to work more than 20 hours a week!
First-day medical insurance through Cigna with generous premium cost coverage
Dental insurance through Delta Dental
Vision insurance through VSP
Telemedicine through MDLive for Cigna
Healthcare and dependent care flexible spending account (FSA) plans
Health saving account (HSA) plans for employees participating in the High Deductible Health Plan
Life, AD&D, short-term disability, and long-term disability insurance fully paid by the company
Voluntary coverage benefits for supplemental life, critical illness, accident, and hospital insurance
First-day eligibility for 401(k) savings plan through Fidelity, which includes an attractive matching company contribution
Discretionary annual bonus and equity incentive plan
Employee stock purchase plan (ESPP) with a 15 percent discount
16 days of paid time off (PTO)
11 paid company holidays and additional floating holidays
School visitation and elder care paid time off
Parental leave, adoption and surrogacy benefits, and family planning/fertility support
Wellness reimbursement program & wellness incentive program
Free parking or a company contribution toward a public transit pass
Education reimbursement and student loan debt assistance program
Employee assistance program, childcare resources, personal finance management support, and student loan debt assistance program
Pet insurance
Charitable matching program
Applicant Privacy Notice: CoreSite is committed to protecting the privacy and security of personal information submitted by applicants. The California Consumer Privacy Act (CCPA) requires us to provide you information about our personal information handling practices. As a result, we’re providing this Privacy Notice that describes how we collect, use, share, and update personal information from individuals who wish to be considered for employment with CoreSite. To read the Applicant Privacy Notice, please go tohttps://www.coresite.com/applicant-privacy-notice