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University of Southern California Learning Systems Specialist in Los Angeles, California

Learning Systems SpecialistApply (https://usc.wd5.myworkdayjobs.com/ExternalUSCCareers/job/Los-Angeles-CA---University-Park-Campus/Learning-Systems-Specialist_REQ20129134/apply) Human Resources Los Angeles, California

TheLearning Systems Specialistwill support the use, operation, and maintenance of the learning management systems and applications. TheLearning Systems Specialistwill provide end-user support, perform system analytics, investigate, and resolve general learning management system issues and participate in application upgrades and enhancements.

Job Responsibilities

The candidate for the position ofLearning Systems Specialistwill be responsible for:

  • Providing end-user support for learning management systems by troubleshooting access and course related issues. Receiving and responding to inquiries for assistance and working to provide information and resolutions based on customer needs, referring more complex problems to appropriate staff. Installing, testing, and assisting users with the implementation of learning tools as required.

  • Developing documentation and user help aids. Supporting technology related training efforts and collaborating with internal and external stakeholders to improve virtual and physical support presence. Monitoring developing technology-based learning trends and changes to policies, procedures, and regulations.

  • Planning and executing maintenance and operational tasks for learning management systems (e.g., new installations, mass course assignment uploads, conversions, etc.). Performing analytics for learning management systems and preparing use, performance, and other custom reports as requested.

  • Participating in application upgrades and enhancements by analyzing requirements, changes, and completing testing. Investigating and resolving general learning management system issues as well as those relating to integrations to and from other systems.

  • Participating in professional associations to stay informed of new developments and technologies. Promoting an environment that fosters inclusive relationships and creating unbiased opportunities for contributions through ideas, words, and actions that uphold principles of the USC Code of Ethics.

  • Must be available to work off-hour shifts and provide on-call support as required.

Minimum Qualifications

The candidate for the position ofLearning Systems Specialistmust meet the following qualifications:

  • Bachelor’s degree in business, organizational psychology, human resources or another related field.

  • Three or more years of experience in human resources and/or learning & development.

  • Two years of hands-on experience with learning system technologies, systems

  • programming and/or technical support experience. Demonstrated analytical, problem solving, and collaboration skills.

T he hourly rate range for this position is $ 37.98 - $42.57. When extending an offer of employment, the University of Southern California considers factors such as (but not limited to) the scope and responsibilities of the position, the candidate’s work experience, education/training, key skills, internal peer equity, federal, state, and local laws, contractual stipulations, grant funding, as well as external market and organizational considerations.

The University of Southern California is an Equal Opportunity Employer

Minimum Education: Bachelor's degree Minimum Experience: 2 years Minimum Field of Expertise: Working knowledge of system administration. Experience with Cornerstone Learning or comparable learning system. Exceptional interpersonal, oral, and written communication skills. Demonstrated ability to present ideas and solutions in non-technical, business-friendly terms.

REQ20129134 Posted Date: 02/02/2023