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Job Summary

The following is a list of essential job requirements. This list may be revised at any time and additional duties not listed here may be assigned as needed.

Assist doctors and staff by caring for patients and facilities. This includes completing patient treatments, assisting doctors, and additional tasks involved in operations of a veterinary hospital.

Knowledge, Skills, and Abilities

• Previous experience or training working in a veterinary facility preferred.

• Must be friendly, outgoing, “people oriented” with excellent communication skills.

• Must be capable of being cross trained in front office receptionist duties that include telephone and computer skills.

• Must be a team player willing to learn new techniques and treatments.

Education and Experience

• High School Diploma.

• 1-2 years experience in a veterinary setting preferred.

Physical Requirements

• Dependable attendance is required.

• Any allergies to animals must be controllable through medication.

• Must be able to lift up to 40 pounds.

• Must be willing to work long or irregular hours under pressure conditions.

• This position requires the ability to walk, bend, stand and reach constantly during a minimum 10-hour day.

• Visual acuity sufficient to maintain accurate records, recognize people and understand written directions.

• Ability to speak and hear sufficiently to understand, give information in person and over the telephone.

• Fine motor skills adequate for utilizing hospital equipment such as electric clippers, syringes, radiology equipment, laboratory equipment, computers, etc.

Client Relations

• Administrative and communication duties including but not limited to checking in/out, discharging, faxing/emailing patient records, verbal and written communications (phone, email, etc.), creating and reviewing treatment plans, assisting with refills as directed by a doctor, collecting deposits and relaying information to the doctor.

• Agree to incorporate the principles of the VCA Mission Statement, Three Steps of Service and VCA Standards of Client Service in their daily duties.

• Demonstrate excellent relations with clients/pets in waiting areas and exam rooms, including informing clients of expected wait times.

• Ability to effectively communicate and educate clients on general animal husbandry and answer non-medical questions.

Patient Care

• Assist doctors with examinations, treatments, diagnostics and hospitalizations as directed while being available to help assist other team members throughout the hospital as needed.

• Compassionate patient care is the top priority for all patients.

• Make certain all patients are kept clean and as comfortable as possible.

• Ensure all patients are clearly identified with cage card, ID collars, and have a SmartFlow treatment sheet created.

• Assist veterinarians to direct traffic (patients and care) and leverage staff time by efficiently organizing daily duties and medical procedures.

Pharmacy

• Knowledge of most commonly used medications (Flea preventatives, Antibiotics, Analgesics, NSAID’s, etc…).

Emergency and Triage Skills

•Understand the concept of triage, basic exam, and patient assessment (without diagnosing).

• Ability to recognize CPA and initiate CPR in accordance with hospital policy.

• Appropriate patient restraint and donning of PPE as needed based on the patient’s clinical signs, history, and/or disease process.

Housekeeping/Maintenance

• Stocking and cleaning exam rooms, treatment areas, and patient areas.

Advise Leadership of any conditions that are unsafe, including unrecognized hazards or infractions of safety rules.

Examinations/Assessments

• Providing support to the doctor during physical exams, and providing

support for written documentation (SOAP’s).

• Ability to perform a cursory examination of an animal.

• Clearly communicate your findings to doctor. Refuse to make a diagnosis.

Record Keeping

• Assisting the doctors with examination notes in WoofWare’s electronic medical record system by keeping medical records up to date, obtaining medical and vaccine history, etc.

• Update charges, treatments, and Smartflow sheets as required.

• Assisting with doctor follow up calls as required.

Why Join VCA West Los Angeles?

We are passionate about supporting our Associates and are committed to your continuing education and personal career development. VCA West Los Angeles is a member of a larger community of dedicated professionals that will encourage you to explore everything a career in the veterinary field has to offer. We are committed to equity, inclusion, and diversity and strive to be a place where a talented mix of people want to come, stay, and do their best work. In addition, we support a work environment where you can focus on your career, happiness, and the patients you serve.

For hourly Associates:

VCA Animal Hospitals offers a competitive compensation and benefits package including Medical/Dental/Vision insurance, 401(k) retirement plan, pet care discounts, paid vacation, holidays and sick days, health and well-being programs that provide resources and training.

Compensation is negotiable based on education, experience, and other relevant credentials. The pay range for this position is $18.00 to $290.00 per hour.

Below are some more of the many benefits of joining our team!

• Access to the people and financial resources of a large veterinary community

• Leadership opportunities

• Career development programs

• Opportunities to give back through strong Shelter partnerships and VCA Charities

• Continuing education allowance

• Tuition support and sponsorships

• Veterinary Technician license reimbursement

• Free mental health and wellness subscriptions (Lyra)

• Competitive wage

• Medical, dental & vision insurance

• Generous pet care discounts

• Life, long and short-term disability insurance

• Paid parental leave

• Paid vacation and sick time

• 401(k)

• Full-time positions available

If you are a current associate, you will need to apply through our internal career site. Please log into Workday and click on the Jobs Hub app or search for Browse Jobs.

Benefits: We offer competitive compensation along with a comprehensive benefits package, including medical, dental, vision and paid vacation/sick days, 401(k), generous employee pet discounts and more!

The information in this position description indicates the general nature and level of work to be performed. It is not designed to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of associates assigned to this job. Management reserves the right to revise the job description or require that other tasks be performed when the circumstances of the job change (for example, emergencies, change in personnel, workload, or technical development)

We are proud to be an Equal Opportunity Employer - Veterans / Disabled. For a complete EEO statement please see our career page at vcacareers.com