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Director, Program Insights

Category: Sales

Position Type: Regular Full-Time

External ID: 13302

Location: Los Angeles, CA, United States

Date Posted: May 31, 2024

Hiring Range: 168,900.00 to 187,000.00 USD Annually

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Overview

THE ROLE:

Responsible for leveraging data and analytics to generate actionable insights for the key account management center of excellence strategies.

HOW YOU WOULD CONTRIBUTE:

• Design and implement comprehensive research and analytics projects that support key account management objectives, including account segmentation, account performance analysis, and market trends.

• Collaborate with cross-functional teams and Key Account Management Leads to capture data and insights that drive strategic account planning and optimization.

• Develop and maintain dashboards and reports that provide ongoing insights into account health, customer behavior, and performance metrics.

• Lead initiatives to improve data collection methods, analytics tools, and insight dissemination processes within the Account Management CoE.

• Communicate findings and strategic recommendations to senior management, the commercial office leads and account managers to advise decision-making and strategy development.

• Improvement in account performance and customer satisfaction scores based on insights-driven strategies.

• Increase in the efficiency and effectiveness of account management processes through data-driven optimizations.

• Successful implementation of research projects, as measured by the timelines, accuracy, and impact of insights delivered.

• Leverage the Insights from the Field with AI Tools like Copilot

• Data and Business Analytics and Insights Teamwork: Work closely with the BI and AI department to leverage technology and data architecture that supports sophisticated analytics and insight generation.

• Cross-functional Engagement: Partner with Sales, Marketing, and the Commercial Office teams to integrate and analyze data from various sources for a holistic view of customer and account insights.

• Stakeholder Communication: Regularly engage with the VP, Account Management CoE, and account management teams to understand their needs and provide insights that support strategic initiatives.

WHAT’S SPECIAL ABOUT THE TEAM:

• The team has a clear strategy to improve sales by strengthening relationships with key distributors through tailored solutions and support based on data-driven insights and CRM tools.

• The team's key account managers provide one-on-one support to distributors, using analytics to bring insights and understanding their DMOs, finding opportunities, and looking to improve their business performance and goals.

• The team's mission is to empower key distributors to achieve their full potential by providing personalized support and solutions based on data-driven insights and tools.

• The team has strategic objectives to strengthen and sustain trust-based relationships with key distributors, collaborate with them to create and execute joint business plans, and mobilize resources to support their goals.

• The team has programs like 'Growth Path' to help distributors achieve their next level in the marketing plan by providing personalized and data-driven guidance.

Qualifications

SKILLS AND BACKGROUND REQUIRED TO BE SUCCESSFUL:

• The successful candidate will possess a minimum of 10 years of sales, key account management, strategy or business intelligence management experience.

• Expertise in data analysis, market research, and generating actionable business insights.

• Proficiency in analytics tools and platforms, with the ability to translate complex data sets into strategic recommendations.

• Strong project management skills, with a track record of leading analytics projects from conception to execution.

• Excellent communication and presentation skills to articulate insights and influence strategic decisions.

Education

• A bachelor’s degree is required. An MBA is highly desirable.

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At Herbalife, we value doing what’s right. We are proud to be an equal opportunity employer, making decisions without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, national origin, age, veteran status, disability, or any other protected characteristic. We value diversity, strive for inclusivity, and believe the differences among our teammates is a key contributor to Herbalife’s ongoing success.

Herbalife offers a variety of benefits to eligible employees in the U.S. (limited to the 50 States and the District of Columbia), which includes Group Health Programs, other Voluntary Benefit Programs, and Paid Time Off. Group Health Programs include Medical, Dental, Vision, Health Savings Account (HSA), Flexible Spending Accounts (FSA), Basic Life/AD&D; Short-Term and Long-Term Disability and an Employee Assistance Program (EAP).

Other Voluntary Benefit Programs include a 401(k) plan, Wellness Incentive Program, Employee Stock Purchase Plan (ESPP), Supplemental Life/Critical Illness/Hospitalization/Accident Insurance, and Pet Insurance. Paid time off includes Company-observed U.S. Holidays, Floating Holidays, Vacation, Sick Time, a Volunteer Program, Paid Maternity and Paternity Leave, Bereavement Leave, Personal Leave and time off for voting.

If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please email your request to

talentacquisition@herbalife.com

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